Senior Linguistic Services Manager

Job Purpose

As a Senior AI Linguistic Services Manager, you will be responsible for monitoring linguistic and overall quality of our deliveries in the broad spectrum of AI related services, early flagging quality issues and proposing improvement steps. Your role will involve day‑to‑day operations as well as participation on innovation strategies, including AI implementation into the linguistic processes, optimization of AI annotation and evaluation strategies and exploration of new areas for creative quality management in this ever changing and exciting environment.

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting‑edge language technology, AI‑driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

• Provide linguistic services and support for AI tasks to the production team, the partners and the customer.
• With the help of your direct manager and colleagues, manage continuous and proactive development, design and implementation of quality management methodologies, AI‑focused linguistic services (quality reporting and monitoring, vendor training, asset development & maintenance and more).
• Deliver assigned AI services tasks (e.g. enforcement of task specific guidelines, proactive management of quality across assigned languages and projects).
• Provide trainings to translators, annotators and assorted stakeholders.
• Identify opportunities for process improvements and innovation in linguistic and AI workflows.
• Stay updated on industry trends, best practices, and emerging technologies in AI language services.

• Linguistic education or equivalent working experience.
• AI specific courses, certificates and trainings will be a significant advantage.
• Min. 2 years working experience (AI Services, quality management, ideally in a client‑facing role and/or supporting role in AI Services setup).
• Perfect command of spoken and written English.
• Very good skills with Microsoft Office software, especially MS Excel.
• Current and practical knowledge of AI annotation and evaluation, AI prompting and LLMs.
• Very good coordinating and communication skills (providing training, communication with customers).
• Must be capable of working in a fast‑paced environment, have a flexible attitude to work and good problem resolution skills.

If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients first and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation.

RWS will not tolerate discrimination based on any of these characteristics.