IT Operations Support Coordinator

Closing Date

06/19/2026

• Type of Position: IT Support
• Job Type: Regular
• Work Shift:
  
  Day Shift (United States of America)
• Workstudy Position:
  No
• Sponsorship Available:
  No
• Institution:
  University of Arkansas, Fayetteville
• Department: IT Operations

The IT Operations Support Coordinator provides day-to-day IT support for staff and residents. This role manages a team of student desktop support technicians, ensuring timely resolution of support tickets, quality customer service, and consistent communication with end users. This role also assists with the division’s IT lifecycle planning, including equipment audits and replacement schedules.

Major responsibilities include coordinating IT projects for desktop support staff, collaborating with external vendors and campus partners, and serving as the primary point of contact for departmental IT needs and escalating issues when necessary. The Coordinator builds strong working relationships with staff and residents to better understand their technology requirements and ensure a positive support experience.

This position is governed by state and federal laws and agency/institution policy.

Regular, reliable, and non-disruptive attendance is an essential job function of this job, as is the ability to create and maintain collegial, harmonious working relationships with others.

• The formal education equivalent of a bachelor's degree in computer science, computer applications, information systems, or a related field from an accredited institution of higher education
• At least two years of experience in computer support
• Or, At least four years of experience in computer support

• Experience with configuration management software including remote imaging, software deployment, and patch management from Microsoft and Dell
• Experience managing a preventative maintenance and lifecycle replacement program for IT equipment
• Experience working in a formal IT service management (ITSM) environment (e.g., ticketing systems, SLAs, incident/request workflows)
• Experience supervising, mentoring, or training student employees or part-time technical staff
• Experience troubleshooting and resolving software, hardware, and network issues
• Experience with asset management

• Knowledge of the limitations, use, and management of desktop computer hardware and software
• Ability to maintain a high level of customer service while adhering to departmental and university standard operating procedures
• Ability to quickly analyze computer and network problems or errors and devise corrective measures
• Ability to create and maintain complete and up-to-date documentation regarding the various systems and procedures used within the department
• Ability to use project management principles to complete work assignments
• Ability to supervise paraprofessional staff and lead others
• Ability to use resources appropriately
• Ability to use clear and proactive verbal and written communication

$56,123 (Commensurate with education and experience)

• Cover Letter/Letter of Application
• List of three Professional References (name, email, business title)
• Resume

Tyler Saitang
Assistant Director for IT Support
txsaitan

Criminal Background Check, Sex Offender Registry, Substance Abuse Testing

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy.

Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.