IT Support Specialist III

IT Support Specialist III

Department of Electrical Engineering and Computer Science (EECS) at the University of Arkansas seeks an experienced IT Support Specialist III. This role supports the department’s mission by overseeing complex systems, ensuring compliance with NIST 800-171, managing a vast inventory of technical equipment, diagnosing operational problems, performing corrective repairs and preventative maintenance, implementing and maintaining computing and electrical systems, developing policies and budget specifications, coordinating departmental event technology, and supervising work‑study and hourly IT support staff.

The position requires regular, reliable, and non‑disruptive attendance and the ability to create and maintain collegial, harmonious working relationships.

IT Support

Regular

Day Shift (United States of America)

No

06/10/2026

• Bachelor’s degree in a related field from an accredited institution of higher education
• Experience working in IT operations, IT support, and IT systems administration
• Experience working in higher education or a large academic/research computing environment
• Experience diagnosing and resolving hardware, software, and network issues

• Experience with NIST 800-171 compliance and cybersecurity frameworks such as CMMC
• Experience with Export Control and equipment classification
• Experience with server and endpoint management, and specialty device setups
• Experience with systems supporting 500+ users or endpoints
• Proficiency in operating systems (Windows, Linux, macOS), networking protocols, server environments, and endpoint management platforms
• Experience supporting specialized laboratory and research equipment such as oscilloscopes, probe stations, network analyzers, instrument‑connected workstations, or similar technical research setups

• Excellent diagnostic and problem‑solving skills and the ability to manage multiple complex tasks, projects and priorities
• Strong communication and interpersonal skills to work with faculty, staff, students, and administration
• Knowledge of security compliance, data protection, and risk management best practices

$56,123.00; commensurate with education and experience

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Proof of Veteran Status

Laurie Brigham, HR & Curriculum Manager, lngentry

Criminal Background Check, Sex Offender Registry

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities, including admission and employment, on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.