Senior HCM Reporting and Analytics Consultant - Success Plans

About The Team

The Workday Success Plans Delivery Team at Workday plays a crucial role in ensuring customers maximize the value they get from their Workday products. We focus on our customers’ post‑go‑live journey, assuring long‑term success. We deliver a variety of programs and services ranging from feature assessments to full feature deployments to support their growing and changing business needs within Workday.

We are seeking people who love to help customers overcome enterprise technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.

• Deliver Exceptional Customer Service:
  Consistently provide excellent customer service and engage customers to quickly understand business requirements.
• Drive Success in Challenging Situations:
  Adapt and succeed independently in challenging situations, leveraging broad experience with industry practices.
• Provide Expert Configuration & Guidance:
  Develop and demonstrate system configuration solutions, articulating product capabilities, and the benefits and risks of design decisions.
• Manage Concurrent Projects:
  Support multiple customers concurrently on short duration projects.
• Promote Customer Self‑Sufficiency:
  Help customers become more self‑sufficient, stabilize and optimize their Workday applications, and learn about new features.
• Thrive in a Collaborative Environment:
  The highly collaborative nature of this team helps members to be productive and demonstrate their strengths every day.
• Share Expertise via Ask‑an‑Expert Requests
• • Conduct thorough research to understand customer questions and related Workday concepts.
  • Deliver small‑scope consulting, providing configuration guidance, demonstrations, and best practices (tips & tricks).
  • Troubleshoot and optimize product configuration to meet customer business requirements.
  • Clearly and effectively communicate responses and value to customers.
• Additional Services include:
  • Optimization Packages:
    One‑on‑one guidance to inform customers along a path to success.
  • Collaboration Crews:
    Facilitating group customer sharing discussions.
  • Accelerator Webinars:
    Creating and delivering presentations on leveraging Workday features to achieve business goals.
  • Feature Accelerator:
    One‑on‑one consulting to accelerate customer feature adoption.

• 5+ years of experience with Workday Reporting & Analytics product areas:
  Workday Report Writer, Prism Analytics, Composite Reporting, Calculated Fields, Dashboards, Discovery Boards, and Worksheets
• 5+ years of Workday Consulting experience or experience as a Workday SME
• 5+ years of HCM Reporting, Analytics, and Data warehousing experience for enterprise software applications

• 3+ years of experience with Workday Reporting & Analytics product areas:
  Workday Report Writer, Prism Analytics, Composite Reporting, Calculated Fields, Dashboards, Discovery Boards, and Worksheets
• 3+ years of Workday Consulting experience or experience as a Workday SME
• 3+ years of HCM Reporting, Analytics, and Data warehousing experience for enterprise software applications

• Demonstrates a solid grasp of HCM reporting systems and processes.
• Certified or ability to certify in Workday Reporting products and to effectively deploy the solutions
• Excellent verbal and written communication skills
• Experience with global implementations is preferred
• The ability to work on multiple engagements simultaneously
• Experience with influencing, interacting and collaborating with senior leaders, internally and externally
• Capable of leading and influencing design meetings toward an effective and collaborative outcome
• Ability to work multi‑functional as a “virtual” team leader and possess strong communication skills with the ability to customize approach for a variety of audiences
• Ability to deliver and get…