Utility Analyst I, II or Senior

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

Utility Systems Analysts support workload and service order management distribution, enterprise asset management, and enterprise work management systems, partnering across natural gas and electrical utilities and generation teams. Utility Systems Analysts demonstrate knowledge across utility systems and processes relating to customer service, field service, engineering, work management, GIS asset mapping, line locating, and outage management. As a liaison, the Utility System Analyst partners between Information Technology teams and business stakeholders ensuring the success of strategic initiatives and support of daily operations.

The Utility System Analyst presents or showcases system functionality through demonstrations to end-users, leadership, and cross-functional teams.

Pay Range: This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.
Level I: $66,950 - $100,500 Level II: $79,400 - $119,100 Senior: $93,150 - $139,900

Reporting Relationship: Supervisor, IT Applications

Location: Fayetteville, Arkansas;
Lincoln, Nebraska or Rapid City, South Dakota

• Provide tier two level support to end users on business processes using utility systems applications. Work with support groups to call out intermediate or complex issues and improve system capabilities.
• Advocate end-user-experience by partnering with multiple business units and workstream leads to evaluate and communicate business processes and systems improvements that advance end-user functionality, safety, customer experience and/or growth.
• Elicit system requirements through support activities, using interviews, document analysis, requirements workshops, business process reviews and business analysis.
• Document use‑cases, work/systems process flow diagrams, data mapping requirements, value add propositions, user test cases, and timeline requirements.
• Manage simple and assist with intermediate project business case development and benefits realization measurements in the areas of efficiency, timelines, and cost reduction.
• Manage simple system changes through the lifecycle of change from ideation to completion, including system design, build, test, training/communication, and support.
• Assist with intermediate project timelines and tasks applying agile methodologies.
• Manage simple and assist with intermediate project closing documentation to include operating procedures, testing results, key metrics, and reporting expectations.
• Assist with process and system change request intake and impact analysis, documentation, and prioritization requirements.

• Perform regular job-shadowing with system end-users and remain current on operations and business processes and utility system capabilities.
• Remain current on project management and business analyst trends seeking additional training when available.
• On call rotation for systems support. Ability to travel as the need arises.

All Levels:

• This position requires driving responsibilities. You must hold and maintain a valid driver’s license and a driving record that meets company and insurer standards.
• This role will be required to travel up to 25% of the time.

Level I:

• Bachelor's Degree Computer Science, Information Technology, Business, Engineering or equivalent combination of education and experience
• No experience required. Training provided.

Level II:

• Bachelor's Degree Computer Science, Information Technology, Business, Engineering or equivalent combination of education and experience
• Minimum of 3 years of field operations, utility or…