Customer Service Coordinator

About RH Aero Systems:

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA. For further details visit

Summary:

The Customer Success & Supply Chain Coordinator is a cross-functional operational support role responsible for supporting customer communication, workflow coordination, supply chain activities, and service center operational continuity within a smaller service center environment.

Due to the size and structure of the Atlanta operation, this role offers exposure to both customer coordination and supply chain support activities, with close collaboration across technicians, logistics, leadership, and operational support teams.

The ideal candidate is organized, adaptable, collaborative, and comfortable operating within structured workflows and evolving operational environments. This role requires strong communication skills, operational awareness, and the ability to balance customer expectations with operational realities.

Key Responsibilities:

Customer Communication & Coordination Serve as a point of contact for customer order updates and operational communication

Provide proactive communication regarding order status, approvals, delays, and shipment readiness

Maintain customer communication cadence throughout open orders

Coordinate customer follow-up for approvals, missing information, and operational escalations

Support customer issue resolution and Quality Notification (QN) coordination

Maintain accurate order status and visibility within internal systems

Supply Chain & Operational Support Support repair pricing and parts sourcing activities

Assist with vendor RFQ activity, lead-time validation, and material tracking

Coordinate with technicians, logistics, and leadership to support operational flow Support prioritization of urgent customer requirements and operational escalations

Assist with workflow coordination from intake through shipment release

Support supply continuity and operational responsiveness

Process & Workflow Management Operate within established SOPs, work instructions, and operational processes

Support continuous improvement of workflow visibility and communication standards

Maintain accurate tracking and documentation within systems such as SAP, OTRS, Praxedo, and Microsoft Office Support process improvement initiatives and operational reporting activities

Cross-Functional Collaboration Work collaboratively across operations, logistics, supply chain, and leadership teams

Support issue resolution and operational continuity through effective communication

Operate effectively within an international business environment

Maintain professional communication across multiple organizational levels and cultures

Qualifications and

Experience:

Experience in customer service, customer success, operations, supply chain, or service coordination environments

Strong organizational, communication, and follow-up skills

Ability to manage multiple priorities simultaneously

Ability to work effectively within structured operational environments

Proficiency with Microsoft Office Suite Professional communication skills with internal and external stakeholders

Experience in aviation, aerospace, tooling, maintenance, repair, or industrial service environments

Experience with SAP, ERP systems, ticketing systems, or workflow management tools

Experience supporting international customers or global operations

Experience supporting operational process improvement initiatives

Competencies & Skill:

Customer Communication Operational Coordination Cross-Functional Collaboration Process Discipline Problem Solving Adaptability Accountability Continuous  Improvement Mindset Strong ownership mindset

Ability to operate effectively within structured workflows

Comfort working within evolving or developing operational environments

Professional communication and…