Utilities Financial Services Director Job Fayetteville area,Arkansas USA,Management

Position: UTILITIES FINANCIAL SERVICES DIRECTOR 2026-03169

1. Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive
2. Perform supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Carry out supervisory responsibilities in accordance with the City’s policies and applicable laws.
3. Overall responsibility for periodic utility billing for water, sewer, recycling and trash collections, and storm water utilities in compliance with approved rate ordinances and contracts. Includes creating and maintaining cyclical utility billing/penalty/cutoff calendars for the City.
4. Set the City’s yearly sewer averages.
5. Provide critical information for the rate study development process for water and sewer utility rates.
6. Oversee the Division’s training and cross-training systems. Ensure proper training and development of staff to foster an environment that supports a high-performance organization and encourages employee retention.
7. Schedule staff workload and allocate resources according to identified needs. Monitor and re-align staffing on a daily basis to ensure uninterrupted service delivery.
8. Establish and oversee security protocols pertaining to money handling and the handling of sensitive financial information.
9. Responsible for daily updates and reconciliations of all the City’s web based payments, including parking, water, business licenses, accounts receivable, etc.
10. Overall responsibility for compliance of billing to City ordinances, state laws, and contracts for services as applicable
11. Reconcile all purchasing card (p-card) transactions for the Division.
12. Oversee accounting functions for the water and sewer fund, including accounts receivable invoices, journal entries, and budget adjustments.
13. Establish division policies and procedures, research, analyze and evaluate new service delivery models, procedures and techniques to implement improvements for an efficient and effective financial services program.
14. Handle customer service issues and/or complaints and provide solutions.
15. Respond to verbal and written communication from the public, administration and other divisions and provide solutions to issues identified.
16. Responsible for functional accuracy of billing and collections software, documenting deficiencies and coordination of fixes with IT. Responsible for fixing certain customer errors on the online utility payments.
17. Ensure coordination with field staff for water, sewer, and recycling and trash collections and develop systems necessary to communicate data requirements.
18. Ensure compliance with Fair Debt Collection Practices Act requirements.
19. Review bankruptcy reports and collection agency findings related to debt collection activities.
20. Responsible for implementation, adherence, and annual reporting of compliance with Federal Trade Commission “red flag” rules.
21. Access credit card companies’ web sites on behalf of the City.
22. Overall responsibility for determining functional accuracy of web based and telephone payment systems and coordinating fixes and enhancements.
23. Overall responsibility for reconciling billing, receivable, tap, escrow, deposit and any other accounts required for a consolidated utility billing.
24. Perform special projects as assigned by the Chief Financial Officer and Utilities Director.
25. Prepare monthly accounts receivable, revenue reconciliations, payment reconciliations and monthly statistical reports.
26.…