Returns & Repackaging Specialist

• Evaluate, inspect, repair, and rebox compromised merchandise, packaging, and pallets in strict accordance with quality standards.
• Process customer and dealer returns, inspecting condition and paperwork for warranty claims and credit evaluation.
• Safely operate hand tools and power tools (drills, saws, cutters) to repair or rebuild shipping units and packaging.
• Issue credit vouchers, draft explanation letters for denied warranty claims, and collaborate with customer service on RMAs.
• Monitor packaging supply levels, order necessary materials (boxes, labels, pallets), and maintain an orderly work area.

This Is How You WOW

• Evaluate, inspect, repair, and rebox compromised merchandise, packaging, and pallets in strict accordance with quality standards.
• Process customer and dealer returns, inspecting condition and paperwork for warranty claims and credit evaluation.
• Safely operate hand tools and power tools (drills, saws, cutters) to repair or rebuild shipping units and packaging.
• Issue credit vouchers, draft explanation letters for denied warranty claims, and collaborate with customer service on RMAs.
• Monitor packaging supply levels, order necessary materials (boxes, labels, pallets), and maintain an orderly work area.

It would be WOW if you would bring this in:

• High school diploma/GED or 6+ months of relevant experience in a warehouse, production, assembly, packaging, or rework environment.
• Previous experience using hand tools or power tools for repairs or packaging tasks.
• Basic math, English reading/writing, and detail-oriented skills for checking part numbers, quantities, and labels.
• Basic computer or scanner skills to look up locations, part quantities, and inventory data.
• Knowledge of hazmat labeling and Safety Data Sheets (SDS) when handling relevant products.

Our Kärcher WOW-package

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HSA, FSA and 401K matching plans
• Paid sick time, as well as short and long term disability insurance

• Working hours will be spent in a warehouse environment with exposure to moving mechanical parts, high places, variable temperatures, and high noise levels requiring proper PPE.
• Moderate to heavy physical activity is required daily, including walking and exposure to fluctuating temperatures or vibration.

• Able to lift and/or move up to 50 pounds regularly.
• Able to stand, walk, reach, and bend for up to 10 hours daily while safely operating hand tools, handling boxes, and moving pallets.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Affi­mative Action employer – M/F/Disabled/Veteran

Together towards a clean world.