Learning & Development Specialist - Emergency Room​/Epic

Job Details

Job Location:

Washington Regional Med. Ctr.

- Fayetteville, AR 72703

Position Type:
Full Time

Education Level: 2 Year Degree

Job Shift: Shift Varies

Job Category:
Employee Education

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report.

We employ 3,200+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute;
Washington Regional Walker Heart Institute;
Washington Regional Women and Infants Center;
Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

The Learning & Development Specialist supports the design, development, coordination, delivery, and evaluation of education and workforce development programs with a primary focus on Emergency Department education in a Level II trauma center environment. This role partners closely with Emergency Department leadership, clinical educators, preceptors, physicians, advanced practice providers, nursing teams, ancillary departments, quality, regulatory, and information systems partners to identify learning needs and develop practical, role-specific education that strengthens emergency care delivery, trauma readiness, patient throughput, documentation accuracy, regulatory compliance, and patient safety.

The Specialist supports orientation, onboarding, competency validation, continuing education, simulation-based training, and workflow education for Emergency Department team members, including education related to Epic ASAP workflows, emergency department documentation, triage, orders, discharge processes, patient movement, communication tools, and other key clinical system functions. Epic ASAP certification is preferred; demonstrated experience as an Epic ASAP super user, trainer, implementation participant, or highly proficient Emergency Department end user may be considered.

• Design, develop, implement, and evaluate Emergency Department education programs that support safe, efficient, and evidence-based care in a Level II trauma center environment.
• Partner with Emergency Department leadership, clinical educators, preceptors, trauma program leaders, quality, regulatory, information systems, and operational stakeholders to assess learning needs and translate priorities into effective education plans.
• Develop curriculum, lesson plans, facilitator guides, participant materials, competency tools, skills checklists, simulations, job aids, and assessments related to Emergency Department clinical practice, trauma readiness, regulatory expectations, and departmental workflows.
• Support orientation, onboarding, annual education, continuing education, competency validation, and professional development for Emergency Department team members, including nurses, technicians, paramedics, unit support staff, and other assigned roles.
• Provide education and support for Epic ASAP workflows, including triage documentation, ED narrator or equivalent documentation tools, orders, results review, medication administration documentation, patient tracking, disposition, discharge, transfer, handoff communication, and downtime workflows as applicable.
• Serve as a knowledgeable resource for Epic ASAP-related education by collaborating with Epic analysts, informatics, clinical operations, and frontline end users to support workflow adoption, documentation accuracy, and continuous improvement.
• Utilize an interdisciplinary simulation center within the education department to develop and facilitate trauma, stroke, STEMI, sepsis,…