Store Manager, Retail & Store Manager

Buff City Soap is on a mission to create handmade products that are free of harsh ingredients and full of nourishing plant‑based goodies to make your skin happy. The Store Manager contributes to Buff City Soap’s success by leading a team to create and maintain the Buff City Experience for our clients.

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health Insurance options (Medical, Dental, Vision)
• Life Insurance & Disability Coverage options
• Paid Time Off (PTO)
• Flexible Scheduling
• 401(k) with Company Match
• Daily Pay Options
• Employee Discounts on Products and Services
• Professional Development & Training
• Exclusive Discounts at Outside Retailers

• Develop and coach employees to provide amazing client experiences.
• Follow up swiftly on client concerns and issues.
• Consistently set a positive example and demonstrate a calm demeanor during periods of high volume.
• Display a client‑first attitude by holding team members accountable for quality client service.
• Drive company metrics by developing action plans. Directly motivate and instruct the makery team by implementing company programs.
• Manage with integrity and honesty and promote the culture, values, and mission of Buff City Soap.
• Plan, identify, communicate, and delegate responsibilities to team members to ensure smooth flow of operations.
• Manage and track stock of raw materials, finished products, and supplies.
• Maintain outstanding store conditions and visual merchandising compliance with the Buff City Soap brand standards.
• Directly responsible for the production, cleanliness, maintenance, sanitation, and organization of the makery.
• Manage makery staffing levels to ensure employee development and maintain makery operational requirements.
• Adhere to applicable wage and hour laws for non‑exempt team members and minors.
• Use all operational tools to plan for and achieve operational excellence in the makery. Tools include labor guidelines, reports, cash management and inventory management.
• Utilize financial reports to identify and address trends and issues in makery performance.
• Conduct performance assessments regularly, providing feedback and setting challenging goals to improve sales performance.
• Manage ongoing sales.
• Have reliable ability and transportation to go to the bank as needed.
• Work required time frames:
  • Salaried Store Managers must work at least 40 hours per week over at least 5 days per week. Any additional hours worked are unpaid.
  • Hourly Store Managers must work at least 32 hours per week over at least 4 days per week. Overtime will only be paid if the manager works over 40 hours in a work week, and all overtime hours must be approved by the District or Regional Manager in advance.
• Work a varying number of mid and/or closing shifts each week as determined by supervisors based on business trends and staffing needs.

• College education preferred, but not required.
• Management and/or Sales experience required.
• Basic computer skills (ability to use Word, Excel, and Outlook).
• Ability to manage effectively in a fast‑paced environment, managing multiple situations simultaneously.
• Strong knowledge of client service techniques and operational practices.
• Strong problem‑solving and organizational/planning skills.
• Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team‑building skills.
• Ability to prioritize and delegate.

• Ability to stand and walk for long periods of time.
• Must not be sensitive to various scents and fragrances.
• Dexterity of hands and fingers.
• Ability to lift or assist in lifting items and heavy boxes up to 50 lbs.
• Ability to walk, reach with hands and arms, climb, balance, twist and stoop, kneel or crouch.
• Ability to perform makery cleaning functions including dusting, sweeping, mopping, scrubbing, etc.
• Ability to work independently and alone during shifts as business needs require.

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to  This email is for accommodation requests only.