Sales Specialist

Company Description

White River Hardwoods ~Woodworks, Inc. is a family-owned manufacturer in Northwest Arkansas specializing in embellished and traditional hardwood mouldings, tambour panels, corbels, columns, and architectural woodcarvings for the millwork and kitchen & bath industries. Since 1977, the company has built a reputation for high-quality craftsmanship and a broad product offering across ten collections and more than 3,000 + in-stock items. White River also provides fee-based millwork design services for residential and commercial projects, from detailed mantels to complete millwork packages.

Products are distributed through a national network of professional dealers and direct accounts, supported by award-winning packaging and international shipping options. Most in-stock orders are shipped promptly within 1-5 days, reflecting a strong commitment to service and reliability.

This full-time, on-site Sales Specialist role is based in Fayetteville, AR. The Sales Specialist will engage with customers and dealers to understand project needs, recommend appropriate mouldings, woodcarvings, and related products, and prepare accurate quotes and orders. Daily responsibilities include managing inbound and outbound sales calls, responding to email inquiries, maintaining product knowledge, and supporting customers with basic design and application questions.

The role also involves coordinating with warehouse and production teams to track order status, ensuring timely deliveries, and resolving any service or product issues. The Sales Specialist may assist in training new team members, participating in sales initiatives, and contributing to continuous improvements in customer experience and sales processes.

• Strong Communication skills to clearly explain products, pricing, and project options to a wide range of customers and partners.
• Proven Customer Service abilities, including active listening, problem-solving, and maintaining a professional, courteous demeanor.
• Demonstrated Sales experience in a product-focused environment, ideally in building materials, millwork, or related industries.
• Experience in Training or coaching peers or customers on product features, usage, or best practices is beneficial.
• Exposure to Sales Management, account management, or lead follow-up processes is an advantage.
• Comfort with basic computer systems, CRM tools, and order-entry software; ability to learn new systems quickly. Oracle Netsuite, Shopify, Microsoft and related software skills required and training.
• High attention to detail and accuracy when handling measurements, specifications, and order documentation.
• Ability to work on-site in Fayetteville, AR, collaborate effectively with cross-functional teams, and manage time and priorities in a fast-paced environment.
• Prior experience in woodworking, construction, interior design, or millwork is a plus, but not required.