Customer Service Representative III

Overview

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for “Find Jobs for Students.” University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for “Find Student Jobs at UAF.”

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

02/24/2026

Customer Service

No

Regular

No

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The campus is located in Fayetteville, a welcoming community with a growing region surrounding it and a strong economy. The University offers a vibrant work environment and a benefits package including university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of salary.

Collections

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The Customer Service Representative III serves as the first point of contact for customers seeking assistance with parking services. This role involves responding to inquiries, resolving parking issues, processing payments and appeals, and providing clear, courteous communication in-person, over the phone, and via email. This position is governed by state and federal laws and agency/institution policy. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications:

• Formal education equivalent of a High school diploma
• At least one year of customer service or administrative experience

Preferred Qualifications:

• Associate Degree from an accredited institution of higher education
• At least two years of cashier experience
• Proficiency in Spanish and English

• Proficiency with computers and standard office software
• Strong communication and problem-solving skills
• Ability to maintain professionalism in difficult and stressful interactions
• Knowledge of or ability to learn parking regulations and systems
• Knowledge of basic mathematics
• Ability to research files, verify information, and complete forms and applications
• Ability to compile data, prepare reports, and maintain files

Salary Information: $39,930

Cover Letter/Letter of Application, License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume

Proof of Veteran Status

Sherry Williams, sdw
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All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Copy of valid driver’s license

Criminal Background Check, Financial Credit Check, Motor Vehicle Records Check, Sex Offender Registry

The University of…