Social Services Supervisor​/Expert

Social Services Supervisor/Expert

The Social Services Supervisor/Expert plays a vital leadership role within the Division of Children and Family Services (DCFS). DCFS is committed to ensuring every child has the opportunity to grow up in a safe, stable, and nurturing environment. Through quality case management, staff development, and support of frontline practice, the Social Services Supervisor/Expert helps promote the safety, permanency, and well-being of Arkansas children and youth.

This position is responsible for coaching and supporting child welfare staff, strengthening decision-making and practice skills, and helping ensure quality services and positive outcomes for children and families.

Position Information

Job Series:
Social Services Programs - Career Path

Classification:
Social Services Supervisor/Expert

Class Code: SSP
17P

Pay Grade: SGS
08

Salary Range: $63,086 - $93,367

Job Summary

The Social Services Supervisor/Expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement.

Primary Responsibilities

• Supervise, mentor, and evaluate social services staff.
• Develop and implement policy and program initiatives to improve service delivery.
• Conduct program audits and quality assurance to ensure compliance.
• Provide expertise in crisis intervention, case management, and legal compliance.
• Coordinate with government agencies, community organizations, and advocacy groups.
• Lead statewide social services initiatives and high-priority programs.
• Oversee compliance with federal, state, and agency regulations.
• Provide technical expertise in crisis management, program development, and inter-agency collaboration.

Knowledge and Skills

• Case management and service coordination
• Knowledge of crisis intervention and de-escalation techniques
• Knowledge of Arkansas social service laws, policies, and regulations
• Proficiency in data management, reporting, and documentation
• Familiarity with trauma-informed care and cultural competency
• Understanding of behavioral health and protective services
• Leadership and mentorship skills for supervisory roles

Minimum Qualifications

Minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity. Required to have a background check and child/adult maltreatment registry check.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.