RN Scheduler​/Client Service Coordinator

Specific Requirements Of Scheduler/Client Service Coordinator

• Must possess strong customer service skills.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have personal integrity and ability to handle confidential information discreetly.
• Must demonstrate practical interpersonal skills as well as sound judgment and good decision‑making skills.
• Must possess demonstrated excellent computer literacy and Microsoft Office skills.
• Must possess an aptitude and passion for learning new things with a strong work ethic in a fast‑paced environment.
• Must possess the ability to excel in a team environment as well as work independently with little supervision.
• Must possess the desire to serve clients and coworkers with exceptional customer service.
• Must possess strong interpersonal skills with the ability to communicate with a diverse workforce effectively.

Education And Experience

LPN or RN degree

Experience

• Two years of Customer Service experience is required.
• One year of Healthcare or home care experience is preferred.
• One year of Scheduling experience.

Job Duties

• Receive and enter data for new and current patients and employee records into the database.
• Coordinate patient scheduling and tracking of completed supervisory visits per regulatory requirements.
• Notify the clinical supervisor and case manager via CCNF or MIF when verbal orders are needed for start‑of‑care visits outside the 48‑hour window.
• Guarantees patient and clinician satisfaction by creating consistency within the patient’s schedules.
• Receives requests for service and scheduling changes and maintains patient and resource calendars.
• Reports potential staffing needs and performance issues related to the availability of Agency staff to the Clinical Supervisor as needed.
• Notifies the Administrator or Intake Department of additional payer authorization for continued services before scheduled visits.
• Notify the Care Coordinator at the start of service and enter clinical notes of missed visits in the Electronic Medical Record per protocol.
• Documents communication with patients, families, or caregivers in the Electronic Medical Record via clinical note.
• Provides backup to other SHCS team members as assigned.
• Participates in information management and performance programs.
• Attends and participates in annual in‑service training programs.
• Attends and participates in mandatory educational programs, seminars, etc.
• Keeps up‑to‑date on new methods, products, trends, etc., and communicates this information to other staff.
• Performs other administrative duties as assigned.
• Enters scheduling data and creates and maintains staff schedules. Schedules client appointments/visits according to care plans and staff availability.
• Contact care providers and clients regarding day‑to‑day changes.
• Check to ensure the caregiver has the appropriate licensing and certifications.
• Review documents to ensure all forms are filled out.
• Ensures files are complete with all required documents.
• Review all client information and plan of care upon receiving a new client. Put in an unassigned schedule to ensure monitoring and tracking of staffing progress.
• Schedule an appropriately skilled person for the new client and input scheduling information into the database immediately after confirming with a caregiver.

Salary: $16 - $18 per hour