Front Office Assistant

OVERVIEW:

We are seeking a friendly, organized, and experienced Bilingual Front Office Assistant to join our team. This role is essential in delivering exceptional client service, managing day-to-day administrative responsibilities, and supporting our clinical staff. The ideal candidate is detail-oriented, communicates effectively in both English & Spanish, demonstrates a strong work ethic, and works well both independently and as part of a collaborative team.

• Greet clients with compassion and professionalism, both in person and by phone
• Schedule, confirm, and manage therapy appointments for multiple providers
• Verify insurance benefits, collect copays, and process payments
• Maintain accurate and confidential client records in the EHR system
• Communicate effectively with therapists regarding scheduling and client needs
• Handle referrals, prior authorizations, and intake paperwork
• Respond to client inquiries with sensitivity and discretion
• Maintain a calm, organized, and welcoming front office environment.

What we offer:

Competitive hourly pay based on experience

Opportunities for performance-based raises

Structured onboarding and hands-on training

Opportunities to learn insurance, scheduling, and therapy workflows

Flexible scheduling (full-time or part-time opportunities)