Customer Service Representative - Water System

This is a full-time position with benefits. This position is responsible for participating in customer service operations.

• Answers incoming telephone calls, email, and faxes regarding customer inquiries and complaints.
• Operates and balances cash drawer.
• Assists customers with questions and payment options.
• Takes orders for new service and terminations; organizes new service agreements and mails to customers.
• Assists field technicians in locating addresses and transponder numbers for water meters.
• Documents work orders for customers who need assistance.
• Adjusts customer bills as appropriate.
• Mails and receives name and address change forms.
• Attends safety meetings and other mandated classes.
• Posts daily meter readings and compiles final bill process for terminated customer accounts.
• Maintains records of new meter purchases, installation sheets and new meter accounts.
• Issues unmetered water permits, maintain records of unmetered water usage & outstanding permits.
• Coordinates work with field staff regarding service request, disconnection of service, customer complaints, hydrant flushing and meter installations.
• Maintains annual list of top ten water and sewer users.
• Receives general Water System office deliveries and distributes items to various groups within the Water System.
• Performs other related duties as assigned.

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.

Starting Salary - $41,367.86

To Apply - Fayette County, GA