Customer Service Representative

Customer Service Representative

Fayette County Environmental Health Office

District 4 Public Health

245 Booker Ave, Suite E

Fayetteville, GA 30215

Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.

All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Distribution site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

• Provides quality customer service to all customers.
• Answers inbound calls in a timely manner.
• Receives and responds to customer phone calls, emails, letters, and faxes.
• Directs inquiries to other individuals, departments, and agencies as appropriate.
• Assists customers with regulations, policies, and procedures.
• Handle all client inquiries.
• Enters new client information into the system.
• Updates existing client information.
• Supports new program initiatives.
• Able to adapt to changing policy and procedures.
• Must abide by strict confidentiality requirements and all HIPPA guidelines.
• Must be an active listener with strong phone and verbal communication skills.
• Position requires employee to be detailed oriented; must be able to work efficiently and independently.
• Self-starter. Fast paced work environment. Ability to multi-task, set priorities and manage time effectively.
• Candidate must be organized.

Customer Service Representative 1: (Annual salary $33,000)

High school diploma or GED AND One (1) year of experience communicating information in a customer service setting required

Customer Service Representative 2: (Annual salary $35,800.08)

High school diploma or GED AND Two (2) years of experience communicating information in a customer service setting; OR One (1) year of experience required at the lower-level Customer Svc Rep 1 (GST
120) or position equivalent.

Preferred Qualifications:

• Public Health experience
• Computer experience (Word, Excel, PowerPoint, data entry, etc.)
• Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers
• Work requires ability to manage multiple duties simultaneously

Benefits for Full-Time Eligible Employees:

• 13 Paid Holidays
• Generous Leave Package
• Employees Retirement System
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long-Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans)
• Atlanta Postal Credit Union

For more information on the State of Georgia Benefits visit: (Use the "Apply for this Job" box below)./

Additional Perks:

• A supportive and rewarding work environment
• Physical Activity Breaks
• Worksite Wellness Program
• Employee Assistance Program

* District 4 is an Equal Opportunity Employer*

The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection.

Applicants chosen for employment will be subject to the following Criminal Background Check/Fingerprinting

Reference Checks & Immunizations Required

For more information about Public Health:

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