AMI Customer Response Supervisor - Water System

This is a full-time position with benefits. This position is responsible for supervising and participating in advanced metering infrastructure customer response operations.

• Supervise, hire, terminate, and discipline staff. Conduct performance evaluations; train staff; ensure employees follow policies and procedures; maintain a healthy and safe working environment.
• Manages workflow of field technician day-to-day activities related to service requests for disconnection of service due to non-payment, customer complaints, hydrant flushing, and other field related requests. Develops work schedules, prioritizes, and assigns work.
• Reviews existing business practices and implements process improvements.
• Monitors AMI Enhanced Monitoring Program through tracking of meter data management system alerts related to orphans and no-read reports, trouble tickets, High/Low validation reports, communication failures, recurring errors, constant water consumption.
• Generates, monitors and reviews status of work orders and takes action to ensure close‑out per requirements.
• Analyzes and resolves AMI Meter Data Management System issues. Assists assigned staff with complex/problem situations and provides technical expertise. Recommends adjustments to correct errors or resolve escalated disputes.
• Manages performance of routine to complex and specialized AMI installation, maintenance, and repair work.
• Operates all related software and equipment; manage, monitor, analyze, troubleshoot, and ensure timely repairs of the AMI system, network, and associated equipment.
• Performs special tasks related to the AMI technology. Performs research and provides technical information as requested. Provides progress and activity reports to AMI Program Manager.
• Coordinate with AMI Program Manager to support end-to-end operation of the AMI system.
• Manages Large Water Meter Accuracy Testing Program. Provides technical assistance regarding difficult situations associated with AMI and large meter operations.
• Establishes and implements ongoing training programs for staff to ensure continued competency regarding AMI technology.
• Performs other related duties as assigned.

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
• Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years’ experience or service.
• Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.

Starting Salary - $52,954.36