Software Support Specialist - Hybrid

Overview

Software Support Specialist - Hybrid

Fayetteville, GA (Hybrid schedule available, minimum 1 day in office based in Griffin, GA). Full Benefits & Medical.

We are currently looking for a Software Support Specialist to support the organization by providing technical support and troubleshooting assistance for hardware and software applications used at Impact Workforce Solutions. You will work closely with internal and external users to resolve technology issues and ensure the smooth operation of all software systems. You will assist in setting up internal users with devices and managing all assets.

• Provide technical support for all software applications and systems used. These systems include HRIS, ATS, VMS, and SMS platforms and our internal ticketing system, Jira.
• Respond to and manage support tickets and queries from staff related to software and hardware.
• Communicate with our 3rd party IT provider for managing laptops and PCs.
• Deliver Tier 1 and Tier 2 support for approximately 50 users.
• Track technology assets and licensing.
• Set up new workstations, including configuring laptops, monitors, and related hardware.
• Troubleshoot and resolve software and hardware issues, including installation, updates, and performance problems.
• Maintain and update documentation for software and hardware setup procedures.
• Occasionally work with external vendors for troubleshooting and software-related issues or updates.
• Collaborate with team members to optimize software and hardware setups for improved productivity.

• Administrative experience in HRIS, Time & Labor Management systems, ATS, and/or VMS platforms (i.e. Prism
  
  HR, Avionte, UKG, Beeline, etc.).
• Familiarity with commonly used office software (Microsoft Office or other productivity tools) and hardware (laptops, monitors, docking stations, etc.).
• Strong knowledge of troubleshooting software issues and hardware setup.
• Experience setting up and configuring workstations for new employees.
• Good problem-solving skills and the ability to work independently.
• Excellent communication skills, both written and verbal.

• Associate’s degree in computer science or related field/experience in lieu of degree.
• At least 1 year’s experience in IT support.
• You have worked with some of the following at an administrative level:
  Prism
  
  HR, Avionte, Bullhorn, UKG, Workday, Dayforce, Oracle, Beeline, Simplify
  
  VMS, SAP Fieldglass, or anything similar.

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.