Identity and Driver Credential Specialist ; MSA - Fayetteville

Position: Identity and Driver Credential Specialist 1 (MSA) - Fayetteville
* Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment?

* Are you dependable and motivated with a strong commitment to providing excellent customer service?

* Are you looking for a career path in public service?

If you answered "yes" to all these questions, then the Department of Driver Services would love for you to become a respected member of our team.

The Georgia Department of Driver Services (DDS) is seeking qualified candidates for:

Position Title:

Identity and Driver Credential Specialists 1

Status:
Full-Time

Salary: $35,500 /annually (non-negotiable)

About Georgia Department of Drivers Services (DDS):

The Georgia Department of Driver Services (DDS) is a progressive agency that encompasses a broad range of activities and programs. Our Mission at DDS is to provide secure driver and identity credentials to our customers with excellence and respect.

Job Summary:

As an Identity and Driver Credential Specialists 1 for DDS, you will help make everyday life possible for thousands of State of Georgia residents. The successful candidate in this role can make a positive impact on the lives of their customers that walk in whether its issuing learners permit to teens, welcoming newcomers by converting out-of-state licenses, awarding driver licenses to the first-time drivers by administering examinations or issuing identity cards in compliance with state laws and regulations.

The focus of this position is working with and through others within established guidelines. The ability to interact comfortably with a diverse population is important. The successful candidate in this position must be friendly and genuinely interested in helping others. Patience and attention to detail is a major focus of the job, and those details need to be handled quickly, accurately and efficiently.

High-volume centers cater to a larger customer base and consequently experience higher frequencies of incidents such as dealing with irate customers, slip and falls, road test crashes, sick customers, etc. May serve as team lead to lower-level staff.

Career Mobility:

* DDS believes in internal mobility and career advancement opportunities for our employees with satisfactory performance to transition from Identity and Driver Credential Specialists 1 to Identity and Driver Credential Specialists 2 with an increase of 10%.

Identity and Driver Credential Specialists 1

After Six months of employment

2.5% increase

After 12 months of employment

2.5% increase

After 18 months of employment (promotion to Identity and Driver Credential Specialists
2)

5% increase

* Certified Commercial Identity and Driver Credential Specialists at commercial customer service centers receive a stipend each pay period.

Duties:

* Working with citizens to ensure applications, records and documents are completed accurately.

* Accompanying drivers in vehicles for commercial skills test and in both a traditional and virtual capacity for non-commercial skills tests, to evaluate their ability to adhere to Georgia's driving laws.

* Conducting driving examinations for motorcycle and commercial licenses in accordance with state law and regulations.

* Operating visual testing equipment.

* Accurately collecting payments via cash or credit cards

Minimum Qualifications:

* Must be eighteen (18) years of age

* Completion of a high school diploma or GED is required

* A valid Georgia Class C or equivalent License is required and must be maintained while employed in this position.

* At least one (1) year of Face-to-face Customer Service experience within the last five years

* At least one (1) year of Face-to-face experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments within the last five years.

* Comfortable working with computer and internet technology.

Preferred Qualifications:

Preference will be given to those applicants who, in addition to meeting the minimum qualification above, also possess two or more of the following:

* At least three (3) years of Face-to-face Customer Service experience within the last five years

* At least three (3) years of recent Face-to-face experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments within the last five years

* Live within 30 miles of the Customer Service Center for which you are applying

* Bilingual skillset preferred

Working Conditions for this position are as follows:
Road skills tests are conducted throughout the year in a variety of weather conditions including rain, wind, summer heat and cold winter days. Testing begins in the early morning hours and continues through the early evening hours. The test runs approximately 30 minutes and commercial vehicle skills tests can run approximately 2 hours. Walking distances, standing, very little sitting, constant moving, good vision and hearing, climbing in trucks and commercial vehicles, bending, squatting, lifting, reaching, turning,…