Processing Assistant III

This position is located in Adult Services under the Care Center Family Violence Program.

• answering a crisis line and a business line
• entering case information into databases
• creating case records
• Scheduling appointments for three counselors and one victim advocate
• utilizing Microsoft Outlook email and calendar
• customer tracking
• scanning documents
• maintaining workroom areas
• distributing mail
• ordering and distributing supplies
• copying and filing documentation
• maintaining and performing minor repairs on copiers
• maintaining excel spreadsheets
• interacting effectively with the public

The employee in this position must be willing to work with victims and perpetrators of domestic violence. The employee must be patient and willing to hear traumatic stories and events. The employee must be willing to work overtime if needed. The person in this position must be team-oriented and possess a high degree of flexibility. The position is required to have a general working knowledge and understanding of clerical duties and functions within the section as well as specific tasks assigned by the Care Center Supervisor.

Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant/secretarial experience, or an equivalent combination of training and experience.

• Applicants will be subject to drug testing. Refusal to submit or a positive test may result in withdrawal of the conditional offer.
• Law enforcement background check is required.
• Must have or be able to obtain a valid North Carolina Driver’s License.
• The position will require assisting in emergency and/or disaster situations.
• Cumberland County Department of Social Services has a dress code policy that must be adhered to, including guidelines related to tattoos and body piercing.
• Educational transcripts may be submitted online or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."

If there are specific questions regarding this posting, you may contact DSS Human Resources at .