Switchboard Operator​/Receptionist

Service Source builds communities where individuals of all abilities can thrive and contribute. We serve people with disabilities and organizations that seek business solutions.

We are a qualified nonprofit operating within the Ability One program and hire persons with significant disabilities. Documentation per the JWOD Act is required for direct labor positions.

Completes and coordinates varied administrative functions such as answering visitors’ inquiries, directing visitors, sorting and handing mail, answering incoming calls on multi‑line telephones, filing, faxing, and emailing.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties are rated on the Annual Performance Review.

• Answer telephone calls, route calls to appropriate personnel, and provide general information. Receive and forward voicemails.
• Welcome on‑site visitors to determine nature of business, announce to appropriate personnel, and issue badges as required.
• Retrieve messages from voicemail and forward to appropriate personnel.
• Receive, sort, and route mail and maintain mail publications. Track postage and add postage each month according to site number; stamp mail if required.
• Maintain fax machines, assist users, send faxes, retrieve and route incoming faxes.

• Maintain and replenish office supplies and forms.
• Arrange conference rooms or other logistical arrangements as needed.
• Perform other responsibilities as assigned.

• High school diploma or GED required.
• One year experience in an administrative position required.
• Security clearance or background requirements determined by contract requirements.

• Excellent verbal communication skills for interfacing with customers.
• Basic knowledge of Microsoft Office.
• Excellent telephone manner when handling phone calls.

The employee must sit, talk, hear, walk within an office setting, and occasionally lift or move office products and supplies up to 50 pounds. Specific vision abilities required: close vision, distance vision, depth perception, and ability to adjust focus. The employee may occasionally be exposed to outside weather conditions; noise level is usually quiet to moderate.

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Disability, Life, and Accidental Death & Dismemberment insurance paid 100% by the company.
• 403(b)-Retirement plan with company match dollar for dollar up to 3% of your contribution.
• Flexible Spending and Health Savings accounts to pay for specific healthcare and dependent care expenses with pre‑tax dollars.
• Employee Assistance Program, Wellness Program, and Tuition Assistance.
• Paid time‑off program with benefits increasing based on tenure.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E‑Verify Employer and maintain a drug‑free workplace. Pre‑employment background checks are required for all employment positions.