Administrative Specialist – Legal Assistant

• Aid one or more Deputy Commissioners with word processing tasks
• Prepare and serve hearing calendars, correspondence, opinions and awards, orders, and other Industrial Commission decisions
• Communicate with claimants, adjusters, medical provider offices, court reporters, attorneys, and Industrial Commission personnel by phone and written correspondence
• Cross-train with each staff position in the Deputy Commissioner Section
• Perform the work of other staff members when agency needs dictate
• Manage documents accurately and timely in a computer-based, paperless system
• Process and serve orders in a large volume of cases
• Respond to claimants, attorneys, and other parties involved in Industrial Commission cases in a timely and professional manner

• Demonstrated work experience in a clerical or administrative support role in an office environment
• Demonstrated work experience using multiple computer software applications, including Microsoft Word and Outlook
• Ability to learn and become proficient with a Salesforce-based case management system
• Demonstrated work experience drafting correspondence and entering and tracking data
• Demonstrated work experience planning, prioritizing, and organizing work assignments in a high-volume office environment
• Demonstrated experience working independently and utilizing exceptional organizational skills
• Ability to clearly convey oral and written information
• Ability to maintain effective working relationships with internal and external stakeholders
• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience

Proficient in managing documents and correspondence in a high-volume office environment, with strong organizational skills and the ability to communicate effectively with various stakeholders. Experienced in using Microsoft Word, Outlook, and Salesforce-based case management systems.

• Clerical Experience
• Document Management
• Microsoft Word
• Salesforce-Based Case Management
• Organizational Skills

• Document Preparation
• Data Entry
• Correspondence Drafting
• Case Management
• Word Processing

• Effective Communication
• Relationship Management
• Organizational Skills
• Independence
• Prioritization

• High School Diploma
• GED Diploma

• Industrial Commission
• Clerical Support
• Administrative Support
• High-Volume Office Environment

• Microsoft Outlook
• Salesforce