Secretary II – Career & Community Enrichment

Secretary II – Career & Community Enrichment

Fayetteville Technical Community College is seeking qualified applicants for a Secretary II position in the Continuing Education for Career & Community Enrichment. Qualified candidates will possess excellent computer skills, demonstrate evidence of flexible work experiences, and a willingness to change; be open-minded, fair, and possess the ability to see multiple perspectives; be willing to take risks and accept responsibility for professional and personal growth.
The Secretary II will perform a variety of complex and responsible clerical duties for assigned area of responsibility; to provide a variety of detailed information to students, faculty, and staff; to maintain complex and detailed records and files related to assigned area of responsibility; and to assist staff in research, data analysis, and special projects.

This is the journey level class in the Secretarial series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. Employees perform the full range of general office and clerical duties assigned to classes within the series including providing detailed information to students, faculty, and staff, maintaining complex records and files, typing memoranda and correspondence, and performing difficult research and problem-solving work.

Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility.

We offer a valuable benefits package that includes the following:

NC State Health Plan

NC State Retirement Plan

Paid Holidays

Educational Benefits

Longevity

Responsibilities include but are not limited to:

• Providing students and general public with educational information, providing course/program information and college policies.
• Typing, processing, and proofreading a variety of reports, letters, memos, and statistical charts; type from rough draft.
• Performing routine and complex general clerical work including filing, scheduling appointments, duplication, and processing of information, including statistical analyses of a variety of research topics.
• Researching complex problems and discrepancies in records, applications, transcripts, and institutional web pages.
• Working with other departments to coordinate events, programs, and schedules; assist in the coordination of appointments, meetings, conferences, and data collection efforts.
• Responding to complaints and requests for information regarding College and department policies, rules, procedures and web pages.
• Operating a variety of standard office and classroom equipment including computers, scanners, printers, copier equipment, audiovisual technology such as smart boards, document cameras, projectors and tablets.
• Corresponding and distributing information and files using the College’s networking system.
• Assisting with registration and other customer service activities at centers and other off-campus and on-campus locations.
• Verifying time sheets and processing monthly payroll.
• Preparing required documentation for continued education courses to include: contracts, professional service agreements, work orders, audio-visual requests, room requests, and purchase orders for supplies, equipment and textbooks.
• Creating and preparing marketing materials such as brochures, flyers, handouts, and institutional web pages that are consistent with the College image and branding.
• Preparing class registration materials for records and registration office to include cover sheet, data forms and group receipts.
• Assisting in preparing and maintaining special reports and budget information for internal and external groups, agencies, and organizations.