Front Desk Receptionist​/Chiropractic Assistant

Fayetteville Family Chiropractic | Fayetteville, NC

Fayetteville Family Chiropractic is looking for a friendly, dependable, and highly organized Front Desk Chiropractic Assistant to join our team.

We are a busy, established family chiropractic practice that has served the Fayetteville community since 1992. Our office cares for patients of all ages and focuses on creating a welcoming, positive experience from the moment a patient walks through the door.

The ideal candidate enjoys working with people, thrives in a fast-paced environment, pays close attention to detail, and can confidently manage multiple responsibilities while maintaining a warm and professional demeanor.

• Greet and check patients in and out in a friendly, professional manner
• Answer incoming phone calls and assist with patient questions
• Schedule new and established patient appointments
• Maintain an organized and efficient patient schedule
• Communicate appointment reminders and follow up with patients regarding missed or rescheduled visits
• Collect copays, coinsurance, deductibles, cash fees, and other patient balances
• Review and communicate basic financial information with patients according to office policies
• Assist with insurance verification and maintain accurate insurance information
• Prepare new-patient paperwork and ensure necessary information is ready for upcoming appointments
• Scan, upload, and maintain documents within the electronic health record
• Process patient record requests according to office procedures
• Assist with referrals and communication with other healthcare offices when needed
• Maintain patient confidentiality and follow HIPAA requirements
• Assist with general administrative duties and office organization
• Participate in cross‑training to support other areas of the practice
• Follow established office policies, procedures, and compliance standards
• Work collaboratively with chiropractors, chiropractic assistants, management, and billing staff
• Help maintain a clean, organized, welcoming front-office environment

Our ideal candidate is:

• Friendly, outgoing, and comfortable interacting with patients throughout the day
• Dependable and punctual
• Organized and detail-oriented
• Able to multitask without sacrificing accuracy
• Comfortable working in a busy healthcare environment
• Professional when handling confidential or sensitive information
• Comfortable discussing payments and collecting patient balances
• Able to learn new technology and office systems
• Willing to accept feedback and continue learning
• A team player who is willing to help where needed
• Able to work independently once trained

• High school diploma or equivalent required
• Previous customer service, front desk, administrative, or healthcare experience preferred
• Chiropractic or medical office experience is a plus, but not required for the right candidate
• Basic computer proficiency required
• Experience with electronic health records, insurance verification, or medical scheduling is a plus

This is an in-office position in Fayetteville, NC.

Approximately 20–25 hours per week, with the potential for additional hours based on office needs, employee availability, and cross‑training.

Applicants must have availability that aligns with the practice’s patient‑care schedule.

At Fayetteville Family Chiropractic, we believe that excellent patient care begins before a patient ever enters the treatment room.

We value team members who are kind, reliable, accountable, willing to learn, and committed to providing an excellent experience for every patient. Our office is team‑oriented, and flexibility and communication are important parts of working successfully together.

Hourly compensation based on experience and qualifications.

Fayetteville Family Chiropractic is an equal opportunity employer.