Customer Care Coordinator
Listed on 2026-08-07
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support
- Location 240 W Mountain Dr.,Fayetteville, NC, 28306,United States
- Job Category Customer Service, Customer Care
- Employee Type Full Time
Contact information
Stewart Moving & Storage – Company OverviewStewart Moving & Storage is an award-winning provider of domestic and international household and commercial relocation services. We operateservicecenters across five states—Virginia (Headquarters), Maryland, Delaware, North Carolina, and Florida—delivering dependable, high-quality support to customers throughout each region.
We specialize in residential moving, employee relocations, military relocations, industrial and office moves, storage solutions, warehousing, and specialized transportation services. Eachserviceis tailored to meet the unique needs of our customers.
Job Summary:Customer Care Coordinator
As aCustomer
Care Coordinator, you will work closely with customers and team members to accurately and efficiently define, schedule, and coordinate each customer’s move. This role is responsible for ensuring exceptionalcustomercare at our Fayetteville North Carolina location by maintaining clear communication, providing a high level of support, and delivering the qualityserviceourcustomers expect.
Your mission is to help ensure everycustomerexperiences the Stewart standard of care—ultimately“Bringing you home.”
Daily Responsibilities & Duties- Communicate with customers
to confirm move details and schedule crew arrival times. - Maintain and organize job folders
, ensuring all paperwork is complete, accurate, and compliant with required procedures. Verify that all necessary documents have been received from the customer. - Act as the primary liaison
between Stewart Moving & Storage, the relocating customer, and any assigned carriers (as applicable), ensuring clear, ongoing communication throughout the move to deliver an exceptionalcustomercare experience. - Identify and accelerate issues promptly
by notifying the Customer Service Manager so that concerns can be resolved quickly and effectively.
with appropriate vendors, and maintain open communication with all parties involved—including origin agents, hauling agents, destination agents, third-party providers, dispatchers and drivers to ensure they are fully prepared and informed.
- Manage workload independently
, demonstrating the ability to prioritize tasks, multitask efficiently, and achieve objectives without direct supervision. - Handle and resolve recurring calls and issues
, ensuring consistent, high-quality support for customers and team members.
- 401(k)
- health
- dental
- vision
- life insurance coverage
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