Academic Support Specialist

Academic Support Specialist Responsibilities

The primary purpose of this position is to assist students, using a developmental model, with developing the knowledge, skills, and personal accountability needed to explore their academic and co‑curricular options, evaluate and track their own progress toward graduation, access support and enrichment services, and understand and follow university policies and timelines. The position coordinates and teaches University Studies courses, provides targeted academic counseling to first‑time freshmen who struggled during their first semester at the university, and addresses the general advising, registration, and enrollment needs of Fayetteville State University students to increase retention and graduation rates.

The position also serves as a member of the Bronco Boost Summer Bridge Program leadership team.

• The successful candidate must have a master's degree with specific training, coursework, and/or experience in higher education, counseling, or an education related field.
• Must have experience working with student success programs in a higher education setting.

• Requires the ability to use a personal computer to complete duties and knowledge of Microsoft Office products (WORD, PowerPoint, Excel), as well as other related student management Software.
• Must have excellent interpersonal and customer service skills; be able to manage a wide variety of records, files, and reports.
• Must have personal and professional attributes to include punctuality, diligence, commitment, integrity, teamwork, and confidentiality.

• Three to five years' experience advising community college and/or university students, particularly exploratory/undecided students.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable). Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status.

Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.