Collections Division Supervisor
Job in
Fayetteville, Cumberland County, North Carolina, 28305, USA
Listing for:
City of Fayetteville
Full Time
position
Listed on 2026-02-28
Job specializations:
-
Finance & Banking
-
Management
Salary/Wage Range or Industry Benchmark: 56687 - 72276 USD Yearly
USD
56687.00
72276.00
YEAR
Job Description & How to Apply Below
Hiring Range: $56,687 - $72,276/Year D.O.Q.
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED. A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.
The City of Fayetteville is currently recruiting for a Collections Division Supervisor to perform professional and supervisory work in the collection of and accounting for taxes and other revenue. The Collections Division Supervisor is responsible for billing, collecting and accounting for all privilege license taxes, and the parking, noise, animal control and zoning code violations in accordance with state laws and local regulations.
Directly supervises staff engaged in collecting taxes, fines, fees and other revenue.
Responsibilities
Serve as Deputy Tax Collector.Oversee the collection of privilege license taxes.Direct, plan, organize, budget, set and implement policies and procedures for the division and researches and advises the Finance Manager on difficult issues related to Division operations and services.Perform a variety of duties associated with supervising staff to include hiring, assigning work, establishing performance standards, evaluating work, and providing guidance, direction and discipline as necessary; coordinates staff orientation, and training.Oversee the preparation of daily bank deposits; provides collection information to the Finance Manager.Responsible for the external collection activities of unpaid privilege license taxes; authorizes and services garnishments and tax levies as needed.Prepare and maintain a variety of files and filing systems; prepare, maintain and update various records; verify and distribute information as requested; photocopy, mail or fax materials as necessary.Answer questions and provide information to the public, outside agencies and other departments and divisions; receive citizen and client complaints and questions and refer to appropriate division staff member for resolution.Maintain various ledgers, registers and journals according to established account classifications; prepare correcting or adjusting entries as necessary.Prepare a variety of memorandums, correspondence, reports, public notices, legal and tax forms and documents as assigned.Prepare annual State TR2 report for privilege license taxes.Tactfully and courteously work with the general public in explaining the NC tax laws and policies and procedures as well as effective working relationship with staff.Maintain high standards of accuracy, exercise analytical judgment and attend work regularly.Reconcile general ledger and other pertinent accounts and subsystems; responsible for month-end balancing.Maintain financial and statistical records; compiles reports; provides analytical and statistical data.Search documents and accounts for posting errors; makes necessary adjustments; prepares journal entries.Maintain debt setoff system for delinquent accounts and follows state mandated regulations of such.Mail delinquent tax bills with incorrect return addresses; changes mailing addresses.Follow-up on delinquent accounts.Handle privilege license mailing and collections and contact citizens in person or via phone as needed.Qualifications
For a complete job description, . Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience
Three years increasingly responsible experience in finance or a related field, preferably in municipal government.
Training
Equivalent to an Associates degree in finance, accounting or a related field.
Licensing & Certifications
Required:
None. Preferred:
None.
Selection Process
From the time of closing, the selection process is anticipated to last 4 - 6 weeks. The process will consist of a panel interview with the selected candidate being subject to a pre-employment drug screen, background check and driving history check.
An Equal Opportunity Employer
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