Member Service Associate

Looking for a career that is both challenging and rewarding?

Looking for a career that is both challenging and rewarding? Join the Fort Bragg Federal Credit Union team! We’re a growing organization where our loyal members and exceptional employees make a difference each day. Fort Bragg Federal Credit Union offers unique opportunities, challenges and personal rewards through financial and other professional employment. Our team of dedicated financial professionals demonstrate our core values of Trust, Commitment and Integrity every day through the work we do and the service we provide our loyal membership.

There are a variety of positions appropriate for all levels of education and experience. Although we may or may not have an open position meeting your qualifications at a particular time, please check back frequently, as our needs do change.

Fort Bragg Federal Credit Union offers competitive salaries, comprehensive benefits and advancement potential in an atmosphere that is positive, supportive and professional. Come join us, and experience the difference a job with Fort Bragg Federal Credit Union offers! Fort Bragg Federal Credit Union is an Equal Opportunity Employer.

Applicants have rights under Federal Employment Laws .

Responsible for conducting monetary transactions (teller duties) and inquiries as well as conducting in-depth interviews with all levels of present and potential members in regards to products and services offered by the Credit Union. When assigned to phone coverage, provide all services utilizing the telephone and/or email/chat to answer inquiries and assist members with inquiries.

Primary Duties and Responsibilities:

• Processes all transactions, to include loan payments, share deposits, share draft deposits, share withdrawals, share draft withdrawals and account transfers, in a timely and efficient manner.
• Provides money orders and savings bond redemptions.
• Interviews members and potential members regarding all Credit Union services, Member eligibility, benefits and responsibilities and explain features and benefits of products and services.
• On a rotating basis, will work the reception/first impression desk to assist in directing member traffic, answering inquiries and signing in members for service.
• Establishes primary share account numbers and prepares documents for input into computer system, payroll deductions or direct deposit.
• Interviews and determines eligibility and assists members in regards to share and share draft information, Term Share, IRA and Utility Deposit Waiver Program information and applications.
• Processes share draft reorders, mini-statements, account researches, changes of address, and providing account information to the member.
• Assists members in the reconciliation of their accounts, issues stop payment notices and other exceptions items. Monitors overdraft reports and determines if overdrawn accounts can be collected. Makes necessary transfers from accounts.
• Balances in a timely and efficient manner and maintains a secured cash drawer at all times. Reports any and all outages to the Supervisor.
• Provides member assistance with telephonic withdrawal requests, share to share transfers, inquiries and general information regarding credit union services.
• Sends bank to bank wires and commercial money orders as requested. Verifies and properly processes mail transactions.
• Maintains a neat and orderly work station and adequate supplies for transaction needs.

• Balancing and/or verifying ATM deposits
• Complete monthly membership reports
• Maintain confidentially when filing Currency Transaction Report (CTR) and SAR
• Review SMURF reports
• Review 3 Deposit Report
• Approve Remote Deposit Capture eDeposits on a daily basis as well as registration request
• Image negotiable instruments on Branch Capture.
• Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy.
• Performs other duties as assigned by management.
• Verify FINCen AML alerts on a weekly basis for suspicious and unusual activities.