Assistant Director of Financial Aid Services

Assistant Director of Financial Aid Services

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Screening of applications will begin immediately. NOTE:
All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied.

Three (3) Professional References Are Required.

“ Please note, Fayetteville Technical Community College will not support an application for a new work visa, such as an H-1B, and will not sponsor the STEM OPT extension.”

Candidate(s) recommended for hire are subject to a criminal background check.

Position Title Assistant Director of Financial Aid Services

Fayetteville Technical Community College is recruiting for a new member to join our Student Services Team and now accepting applications for a full-time Assistant Director of Financial Aid Services! The Assistant Director of Financial Aid Services provides exceptional customer services and financial aid support to current and prospective students. This position is responsible for assisting students and families throughout the financial aid process, ensuring compliance with federal, state, and institutional regulations, and supporting the daily operations of the Financial Aid Office.

We offer a valuable benefits package that includes the following:

Essential Duties—Duties may include, but are not limited to, the following:

• Manage the day-to-day functions and operations of the financial aid service center.
• Provide exceptional customer service to students, families, faculty, and staff through all forms of communication- in person, virtual, phone, and email.
• Provide support and leadership for the Financial Aid Service Center Office, with emphasis on compliance with federal financial aid regulations and foster a positive, customer focused environment that supports student success.
• Assist families and students by providing comprehensive financial aid and payment options counseling, responding to financial aid inquiries, and conducting financial aid presentations on campus and in the community.
• Provide financial literacy counseling and education to students, helping them understand financial aid awards, borrowing responsibilities, repayment obligations, and the long-term financial impact of educational funding decisions.
• Research and analyze specific problems in preparation of assigned reports.
• Provide supervision, coaching, and training to the financial aid advisors and student workers in the financial aid service center.
• Assist in maintaining the accurate up to date workflows in the Standard Operating Procedures Manual.
• Participate in selection of personnel, and review and monitor financial aid advisors to ensure compliance and accuracy with all state and federal policies and regulations.
• Maintain knowledge of local, state, and federal financial aid criteria, rules, and regulations.
• Coordinate review of grant and scholarship applications with the Foundation and Business Office as assigned. (Example: Finish Line Grant)
• Assist the Senior Director of Financial Aid in monitoring and enforcing compliance of the Satisfactory Academic Progress policies for all students.
• Coordinate processing of professional judgments and satisfactory academic progress appeals.
• Develop and maintain collaborative relationships with various campus departments including, but not limited to, academic advising, Business Office, Military and…