Patient Service Representative

Job Description

Children's Health of Carolina, PA of Fayetteville is seeking an experienced Patient Service Representative to create a welcoming and supportive environment for our patients. This full‑time position includes a generous benefit package. Scheduled hours are Monday‑Friday 8:00 a.m.‑5:00 p.m. The ideal candidate loves kids, has medical office experience, can work in a fast‑paced environment, is a quick learner, understands electronic health records, and possesses excellent verbal and communication skills.

• Warmly welcome and greet patients and their families as they enter the office.
• Determine the need for visit (scheduled, walk‑in, etc.). Ask why the child is to be seen.
• Obtain accurate demographic information, including insurance information and enter changes in the computer. Ask for a telephone number where they can be reached during the day, preferably a cell phone number if they have one.
• Verify insurance coverage, call for Carolina Access approval, if needed.
• Stress the importance of bringing Medicaid/Insurance , social security card, and shot record to all visits.
• Scan or make copies of necessary documentation.
• Collect co‑payments on all appropriate visits.
• Make patients aware of old balances and try to collect, if necessary, establish a payment method and timeframe.
• Send the data for the encounter form to be printed.
• Notify patients of delays in wait time. Follow up with patients and families who seem to have been waiting for long periods of time.
• Enter new patients in the electronic record.
• Have patients complete necessary HIPAA paperwork and verify with proper identification.
• Ensure end of day batch report and totals are correct.
• Ensure adequate supplies are available and notify the Director of Materials and Facilities Management of any needed supplies, etc.
• Ensure that all equipment utilized for duty of job is properly functioning and notify the Director of Materials and Facilities Management when repairs are needed.
• All phone calls should be returned within an hour, unless there are extenuating circumstances.
• Consistently provide immediate and appropriate attention to patients and family members.
• Consistently demonstrate prompt and reliable attendance.
• Consistently demonstrate cooperation and assistance with other CHC employees.
• Consistently demonstrate positive response to scheduling changes.
• Constantly monitor the reception area for cleanliness.
• Always protect the confidentiality of information and records.
• Always follow mandated regulations such as HIPAA and OSHA.
• All other duties as assigned/requested.

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• High School graduate required
• 1 yr experience working in a medical office setting
• Excellent organizational skills
• Excellent communication skills (oral and written).
• Ability to work with others in a tactful and diplomatic manner.
• Must be detail oriented, self‑motivated, organized and exemplify the attitude and manner of a team player.
• Basic computer skills are required.
• Physical demands include speech, visual and auditory acuity, frequent sitting with some standing and walking.
• Work conditions include contact with patients in controlled environment, potentially contagious diseases and possibly blood borne pathogens.