Human Resources Division Supervisor

Position Overview

This position is being reposted. Previous applicants are still being considered and do not need to reapply. Join a dynamic Human Resources team that supports over 2,200 employees across 29 diverse departments, all working together to serve a thriving Cumberland County. This position serves as the County's lead for Human Resources Information Systems (HRIS), workforce data analytics, and HR technology initiatives, offering a unique opportunity to drive innovation and efficiency.

You will oversee system administration, data governance, reporting, and process automation while leading system upgrades and enhancements that support strategic decision-making. As a technical and consultative leader, you will collaborate closely with HR, Information Services, and external partners to optimize technology solutions and strengthen data integrity. If you are passionate about leveraging data and technology to improve processes and make a meaningful impact, we encourage you to apply.

• Serves as the lead administrator for HRIS and related systems, including Munis, Neo Gov (Insight/OHC, Onboarding, Perform, Learn), Laserfiche, and Biddle (OPAC/Criti Call)
• Leads HR technology initiatives, including system upgrades, enhancements, integrations, and process automation efforts
• Develops and manages project plans for system implementations, including timelines, stakeholder coordination, risk assessment, and deliverables
• Collaborates with ITS/ERP teams and external vendors to troubleshoot and resolve system issues related to configuration, permissions, workflows, and business rules
• Evaluates system functionality and recommends enhancements to align with operational needs and strategic HR goals
• Oversees electronic records management systems to ensure accurate storage, retrieval, and compliance with records retention requirements
• Partners with the Performance Development Supervisor to design and deliver training programs on HRIS systems and related technologies for staff and employees
• Creates and maintains standard operating procedures (SOPs), user guides, and comprehensive system documentation
• Leads change management efforts for system implementations and process improvements, including communication strategies and user adoption initiatives
• Develops workforce analytics, dashboards, and key performance indicators (KPIs), and provides data-driven insights through reporting, trend analysis, forecasting, and business process evaluation

Graduation from an accredited four-year college or university and three (3) years of experience in human resource administration in a technical or administrative capacity involving the assigned program area, and the application and interpretation of policies and procedures in the program areas assigned, with one of those years in a supervisory or lead capacity; or an equivalent combination of training and experience.

Management Preference: SPHR, PHR, SHRM-CP or SHRM-SCP.

• Knowledge of professional practices and methodologies related to the area of assignment
• Knowledge of County policies, procedures, and applicable State and federal laws and regulations
• Knowledge of research methods, data analysis techniques, and best practices for evaluating programs and initiatives
• Skill in planning, organizing, and prioritizing work effectively and efficiently
• Skill in gathering, analyzing, and interpreting information to develop reports, procedures, and recommendations
• Skill in exercising sound judgment, defending decisions, and interpreting policies and regulations
• Ability to establish and maintain effective human resource programs, including analyzing data, identifying trends, and recommending improvements
• Ability to maintain confidentiality of personnel records and sensitive information
• Ability to communicate effectively both orally and in writing, and to build and maintain strong working relationships with employees, management, and the public
• Ability to lead, supervise, and collaborate with others while fostering innovation, creativity, and continuous improvement

Conditions of Employment: A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.

In accordance with Session Law 2025-16, candidates selected for positions involving work with children in any capacity will be required to undergo a fingerprint-based criminal history check conducted by the North Carolina State Bureau of Investigation (SBI).

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the…