Business Analyst - Workforce Analytics

JOB DESCRIPTION:

Driven Brands is looking for a Business Analyst in Workforce Analytics who wants to make a difference. The role reports to the Manager of Analytics and Capacity Planning and supports our Auto Glass Now (AGN) brand. It is responsible for delivering clear, actionable insights that inform operational decision‑making and translating business questions into structured analysis and recommendations.

• Partner with stakeholders across departments to understand objectives and define analytical needs.
• Translate ambiguous business questions into structured analysis and clear recommendations.
• Independently determine the appropriate analytical approach to solve business problems and provide actionable recommendations.
• Document business logic, assumptions, KPIs, and requirements for the organization.
• Clearly communicate and deliver analysis to audiences with varying levels of technical knowledge.
• Build and maintain advanced Excel‑based analytical files used to support recurring and ad‑hoc decision‑making.
• Maintain, enhance, and update Excel‑based forecasting models that support operational planning and capacity decisions.
• Validate data accuracy and troubleshoot reporting discrepancies across multiple data sources.

• 2‑5 years of professional experience in Business Analytics, Workforce Management, capacity planning, or a related analytical role.
• Bachelor’s degree in a quantitative, business, or analytical field (or equivalent experience).
• Advanced proficiency in Microsoft Excel, including advanced formulas, Pivot Tables, Power Query, and analytical problem‑solving.
• Working knowledge of writing or using SQL queries to extract, validate, and analyze data.
• Strong interpersonal and teamwork skills.
• Effective analytical and problem‑solving skills.
• Attention to detail and strong business judgement.
• Ability to manage multiple priorities while working independently in a fast‑paced environment.

• Strong proficiency in querying and manipulating large datasets using SQL.
• Experience using Power Query or Power Pivot.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Position Location:

North Carolina

Compensation Range: $51,300.00 – $91,600.00 (Annual)

Base pay offered may vary depending on location, job‑related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits, including paid time off and holiday pay. Details regarding our benefits can be found here: