IT Systems Specialist Lead

IT Systems Specialist Lead - Fixed Term

Location:

North Carolina

City:
Greensboro

Role Type:
Permanent

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

• Serve as the technical lead for manufacturing and operational technology solutions, establishing design standards and ensuring architectural alignment across OT, IT, and cloud environments.
• Own and guide complex integrations (e.g., SCADA/PLC to applications; MES/MOM to SAP) and make key technical decisions across interconnected systems.
• Define configuration baselines, integration patterns, and technical guidelines; review and validate internal and vendor technical deliverables.
• Act as the final technical escalation point for high severity incidents, cross platform troubleshooting, and plant critical system issues.
• Lead root cause analysis and drive permanent remediation and continuous improvement initiatives.

• Oversee IT service delivery for plant systems using ITIL aligned practices (incident, problem, change), ensuring service levels for performance, reliability, and system availability.
• Establish system monitoring, alerting, and preventive maintenance standards; drive lifecycle management and system hardening.
• Coordinate cross functional response for operational incidents involving Manufacturing, Engineering, Maintenance, IT Operations, Cybersecurity, and external vendors.
• Mentor and guide analysts, contractors, and support partners on technical approaches, troubleshooting methods, and best practices (without direct people management).

• Translate operational requirements into technical specifications, solution designs, and acceptance criteria.
• Lead configuration, testing, deployment, cutover, and stabilization activities for new or upgraded plant and warehouse systems.
• Participate as a technical authority in project teams, ensuring solutions are scalable, supportable, and aligned with enterprise and MOT standards.
• Support modernization initiatives across legacy to modern application stacks, cloud platforms, standardization, and OT/IT convergence.

Process-first scope, with technologies listed as examples representing the environment breadth. The Manufacturing & Operational Technology Tower manages technologies centered around manufacturing operations, industrial systems, automation, warehouse execution, and asset/plant floor support. Spans operational technology (OT), shopfloor systems, logistics/warehouse platforms, and legacy to modern transition architectures.

• SCADA platforms
• PLC integrations
• RFID based equipment and scanners
• Laser/inkjet printing control technologies

• Mixed .NET Framework stacks
• Classic ASP, VB6, VBScript, MSMQ
• C#, Angular modern web stack
• IIS based systems

• SQL Server (2008 R2 → 2022)
• Windows Server (2008 → 2022)
• Windows 11 / 10 endpoints

• Cloud hosted workforce management solutions
• Cloud based environmental/compliance systems
• Cloud based research/analytics platforms

• Automated palletizing
• Inventory management
• AGV integrated warehouse systems

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field.
• 10+ years of IT experience with significant exposure to manufacturing, industrial automation, or OT environments.
• Proven leadership in solution design, governance, and service delivery for complex, integrated systems.
• Hands‑on expertise with SCADA/PLC integrations, SQL Server, Windows Server, and both legacy and modern application stacks.
• Experience with SAP (PP/PM), MES/MOM, warehouse execution, or automation platforms preferred.
• ITIL Foundation certification preferred.
• Ability to work 100% on‑site at the