Foreign Language Interpreter II - 122900632

Open Recruitment Until Filled

Position(s) located in the Economic Services Division.

The primary purpose of this position is to provide both written and spoken Spanish Language interpreter services to support the job tasks of the staff of the Department of Social services. Although the majority of work time is spent within the DSS facilities, employee may assist during customer home visits and visits to customer places of employment in support of this agency’s mission.

This position requires interacting with multiple staff members and customers on a daily basis. This position is required to translate documents, forms and educational / informational literature from English to Spanish, and Spanish to English, as well as interpreter services during telephone calls to and from Spanish speaking customers.

This position is also responsible for mailing correspondence to Spanish speaking customers regarding agency matters, missed appointments, outreach activities and other correspondence deemed necessary by the DSS staff.

“This position will perform other duties as assigned to include duties related to emergency and/or disaster situations as needed”.

Interpreter has daily face-to-face and telephonic contact with agency customers, the general public, human service agencies, and ‘State’ and Local government employees. This employee provides services in the following areas:

• Provide interpretation services for DSS customers, during home visits with customers and during outreach activities.
• Assist with interviewing of customers who are applying for services; may assist with completion of application forms as required.
• Provide interpreter services in support of clerical staff to help determine what assistance is being requested / needed by customers.
• Contact customers by phone or mail to give information and instructions from DSS staff.
• Greet public arriving in agency, escort customers to their destinations and assist them with return appointments.

• Compose and type letters, memorandums, reports and other correspondence to customers based on both verbal and written instructions from supervisor and agency staff.
• Assist in the composition and typing of policy / procedures, in support of those customers who are Limited in their English proficiency, following established outline(s) for Cumberland County DSS policy and Procedures Manual.
• Translate, and type, correspondence from English to Spanish (letters, forms, schedules, educational materials, etc.) to assist Limited English proficient Hispanic speaking customers understand services provided and instructions given.
• Translate correspondence from Spanish to English so that documents can be acted upon by staff.
• Develop Spanish Language correspondence, brochures, public announcements, etc as requested, directed by management and staff.

Establish and maintain an interpreter appointment log to document all phone calls, correspondence, appointments (scheduled and unscheduled) and any other contact with customers.

Required to keep and electronic record of all interpreter contacts. These files must be retrievable by date, customer name and case worker name.

This employee is required to send correspondence to other agencies and to agency Spanish Speaking customers as required.

This position provides a full range of Spanish linguistic support activities necessary for the effective management and delivery of services to our Limited English Proficient Hispanic customer.

This employee must be able to work under pressure with numerous deadlines and interruptions and must be able to handle multiple requests and tasks without losing sight of daily priorities and schedules; recurring sources of stress on the job include noise from disruptive children, dealing with frustrated and belligerent customers while working in a fast paced environment, and, as required, working in support of disaster conditions.

This employee must be able to arrange and prioritize duties to meet specific program deadlines and crisis intervention situations that require a Spanish Language translator; examples are domestic…