Member Specialist

Sam's Club | Medical, Dental, Vision, Rx + 401(k) with match + PTO + 100% Reimbursement of Tuition & Books | 1450 Skibo Road | Responsibilities:
Maintain area of responsibility according to company policies by handling returns, zoning the area, organizing merchandise, and identifying shrink and damages;
Provide member service by maintaining exit areas, reviewing member receipts, acknowledging members and identifying needs, assisting purchasing decisions, and locating merchandise;
Provide member service by maintaining self-checkout area, resolving member issues, promoting Sam's Club products/services, and guiding members on self-service technology;
Process member purchases, assist with payments, returns, refunds, and exchanges according to policies for different membership and payment types;
Assist with safeguarding Sam's Club assets by observing security procedures, maintaining paperwork/logs, and executing emergency response procedures;
Assist with training Member Frontline Service associates on processes, new technology/tool functionality, and program rollout training;
Comply with company policies, data, and ethics standards while executing business processes and adapting to change;
Complete tasks by collaborating with managers, coworkers, customers, and partners, prioritizing deadlines, and identifying improvement opportunities.