Customer Retention & Growth Specialist - Fayetteville, NC

Customer Retention & Growth Specialist (Inside Sales)

Fayetteville, NC

Holmes Security Systems is seeking a motivated, technology-savvy, and customer-focused Security & Life Safety Account Consultant to join our growing team.

This position is responsible for strengthening relationships with our existing customer base, identifying opportunities to enhance protection through additional products and services, improving customer retention, and delivering exceptional customer experiences.

The ideal candidate enjoys building relationships, uncovering customer needs, recommending solutions, and helping customers protect what matters most.

• Manage and nurture relationships with existing residential and commercial customers
• Conduct account reviews to identify opportunities for system enhancements, upgrades, and additional services
• Promote and sell security, fire, video surveillance, access control, automation, and life safety solutions to existing customers
• Proactively contact customers regarding equipment upgrades, service improvements, and emerging technologies
• Support customer retention efforts by addressing concerns, resolving issues, and strengthening customer satisfaction
• Partner with service, installation, monitoring, and customer care teams to ensure an exceptional customer experience
• Meet or exceed monthly retention, upsell, and revenue goals
• Maintain accurate customer records and sales activity within CRM systems
• Stay current on industry trends, product offerings, and emerging technologies
• Follow up on customer inquiries, referrals, and company-generated opportunities
• Help customers maximize the value of their security and life safety investments

• Strong communication, relationship-building, and consultative sales skills
• Ability to identify customer needs and recommend appropriate solutions
• Excellent problem-solving and customer service abilities
• Strong organizational skills with attention to detail
• Comfortable working in CRM systems, Microsoft Office, and technology-based platforms
• Self-motivated with a results-driven mindset
• Ability to work independently and collaboratively within a team environment
• 2+ years of sales, customer service, account management, or customer retention experience preferred
• Experience in security, technology, telecommunications, home services, or related industries is a plus
• Ability to pass a criminal background check

The successful candidate will be evaluated on:

• Customer retention performance
• Upsell and cross-sell revenue growth
• Customer satisfaction
• Account engagement activity
• Achievement of individual and team sales goals

• Competitive salary plus UNCAPPED COMMISSION
• Comprehensive benefits package
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) retirement plan
• Professional development and training opportunities
• Fun and rewarding work environment

Founded in 1908 by Oliver Wendell Holmes, Holmes Security Systems has grown to become one of the region's leading providers of security and life safety solutions. As a family-owned company, we are proud to offer industry-leading technology combined with personalized service and a hometown touch.

Our continued success is built on the quality of care we provide our customers, which inspired our longtime tagline:

"There's No Place Like Holmes."