Public Safety Telecommunicator

Primary Purpose of the Position

This essential position is assigned to perform technical communications supporting Public Safety Telecommunications for Fayetteville State University. Work involves receiving emergency and non‑emergency calls, monitoring alarms, monitoring video surveillance systems, obtaining and relaying information, prioritizing calls for service, prioritizing alarm response and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Employees are responsible for operating a host of complex telecommunications and computer equipment, including multi‑line phone systems, multi‑channel police consoles, two‑way radios, emergency alert notification systems, video surveillance systems, scanners, and Division of Criminal Information (DCI) Terminals.

Applies knowledge of Federal Communications Commission (FCC) rules and regulations in unique situations. Applies considerable knowledge of departmental policies and procedures for answering, responding, and dispatching calls in a complex telecommunications environment. It requires managing multiple tasks and remaining calm and composed in high‑stress situations. Ability to enter information accurately and efficiently into the computer database, maintain DCI certification, and locate information from the DCI terminal or other sources as requested for law enforcement support.

Must maintain confidentiality and use discretion in the course of conducting business. It may require shift, weekend, holiday, and/or overtime work. This position is classified as a Mandatory Reporting Employee position.

• High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work.
• Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment.
• Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Ability to work independently and with others and able to adapt to change.

Previous experience in telecommunications, radio dispatch, or related environment preferred.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable). Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status.

Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.