Security Guard​/Greeter- AQM60034903

Agency Dept of Natural and Cultural Resources Division Aquariums Job  Classification Title Security Guard (S)
Position NumberGradeNC
01

About UsThe North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program.

The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit (Use the "Apply for this Job" box below). We encourage you to apply to become a part of our team!

Description of Work The North Carolina Aquariums at Fort Fisher is seeking a dynamic, efficient, and enthusiastic individual to join our team as a Security Guard/Greeter. This position reports to the Visitor/Member Services Coordinator and is a member of the Visitor Services Team. The person in this position will work closely with the Security Coordinator and other security and visitor services staff.

The Aquarium is currently undergoing a 30-month major expansion and renovation project. The successful candidate will help support daily safety procedures at the North Carolina Aquarium at Fort Fisher.

Key Responsibilities:

Ensuring the safety and security of all staff and visitors, the Aquarium facility, exhibits, displays, and work areas.

Provides front-line customer services to all visitors; greets school and bus tour groups, assists with parking and unloading of groups, provides information and assistance to visitors.

Handles visitor complaints and problems.

Identifies safety issues, maintains visitor accident log, investigates visitor accidents and injuries.

Opens and secures building at the beginning and end of each day.

Provides presence in all areas of the Aquarium and grounds. Provides special events and after-hours facility rental security.

This person must have experience working with the general public and have excellent customer service skills.

Knowledge

Skills and Abilities

/Management Preferences

Please note:

Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.

Recruitment Range: $31,200 - $39,051

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment, will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:

Working knowledge with the use of a two-way communication system and/or security surveillance system.

Must be CPR and First Aid Certified or have the ability to obtain certification for employment.

Working knowledge of standard safety and security operations at a customer service-oriented facility

Working knowledge of documenting standard methods of handling and reporting emergencies

Must have security experience

One year of safety and security experience at an AZA accredited zoo or aquarium.

Position/

Physical Requirements:

Weekend, evening, and holiday work will be required.

Must meet DNCR Fleet Safety Guidelines and have ability to obtain and maintain a valid driver's license issued from within the United States or be able to obtain one within 90 days of employment.

Must be able to lift 50 lbs.

Ability to pull/push table carts.

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