SSVF Carolinas - Co-Team Lead - Fayetteville

Job Details

• Location:
  
  Fayetteville, NC 28304
• Position Type:
  Full Time (40 hrs)
• Salary Range: $50,000 per year
• Travel:
  Road Warrior (telework capacity and travel in the Carolinas region as needed)
• Shift: Day
• Department:
  Supportive Services for Veteran Families (SSVF)
• Classification:
  Non-Exempt
• Reports to:
  
  Team Lead or Assistant Director

Effectively provides day‑to‑day management for SSVF staff. Has relevant experience in homelessness prevention, rapid re‑housing and transitional supportive services. Provides key linkages for clients beginning at their intake and assessment following through to their attainment or maintenance of permanent housing in their home community. The position promotes accessibility, outreach to targeted populations, and provides case management, advocacy and wraparound supports and services with the VA and in the community.

• Hold a case load for the SSVF Program
• Provide day‑today operational activities, including maintaining and keeping track of SSVF documents.
• Provide team leadership for the SSVF program
• Provide backup support for SSVF case management teams and act as an additional resource for Case Managers
• Coordinate client outreach and recruitment efforts for SSVF
• Designate incoming cases for intake to the Case Management Team
• Develop inter‑agency relationships to enhance the referral processes
• Review client files and provide guidance and direction to case managers
• Resolve client issues raised by Case Managers
• Conduct weekly SSVF team meetings
• Monitor case managers to ensure all available services are provided to each veteran household on a regular basis, determining quality and effectiveness of services provided
• Review and approve check requests
• Serve as liaison with local landlords and handle landlord/tenant issues; develop and administer a mediation program and provide assistance and support to meet client needs
• Coordinate and maintain good landlord/tenant relations
• Facilitate and/or conduct outreach activities including presentations to service providers and potential landlords, community fairs, one‑on‑one engagement, and education on available housing resources
• Assist with the development of planning, evaluation and implementation of procedures in support of the SSVF program
• Maintain records and prepare forms, reports and correspondence related to the federal grant‑funded SSVF program
• Attend and participate in public meetings and presentations to explain the SSVF program
• Facilitate and encourage the exchange of information with local, county, and regional agencies
• Facilitate the coordination of services with community partners, as assigned
• Maintain and update knowledge through conferences, seminars and in‑service trainings as determined in consultation with Department leadership
• Plan and conduct training programs, as assigned
• Analyze and evaluate data, prepare reports and make specific recommendations concerning the SSVF program
• Provide quarterly summaries and documentation reports as required by the SSVF grant
• Complete monthly report cover sheet and repository upload as required by SSVF
• Coordinate outreach efforts for the SSVF program, including establishing outreach plans to target participants outlined in the program guidelines, developing schedules to visit the VA, shelters, and other places where homeless and low‑income families (Veterans) congregate, and communicating updates with the VA and other key housing and community providers
• Screen potential program participants for program eligibility using VA‑approved forms and follow up with applicable agencies to verify participant information and income status when needed
• Conduct housing and comprehensive supportive services assessments for program participants and develop a comprehensive Family Services Plan
• Provide service coordination between the program and community partners for persons served and their families/supporters
• Work with persons served, family members, collaborating housing agencies and professionals to revise service plans and develop placement, stabilization and follow‑up plans
• Provide or arrange for housing support and wraparound services including connections to all eligible VA and mainstream…