Social Worker III - QA (122400438

Open Recruitment Until Filled. This position, in the Performance Management Section in Administration, is focused on data management, case reviews and quality assurance for social work services in the Children Services and Adult Services sections, as well other duties, identified by Agency leadership in support of Agency needs and processes. The primary purpose of this team is to provide training and to use quality assurance analysis and case reviews to assure compliance with federal, state, and agency policies.

This position has the responsibility of reviewing records and conducting service audits. This will be achieved by analyzing cases, compiling individual and team data, developing and analyzing agency wide reports, and implementing standardized work methods. Quality assurance analysis and program review is essential to assure quality social work services are provided. This position is responsible for quality assurance analysis and reporting and providing feedback to supervisors regarding their findings.

This feedback shall include organization of work, work methods, policy clarification and whether basic social work practices are being applied.

• Master's degree in social work from an accredited school of social work;
• Bachelor's degree in social work from an accredited school of social work and completion of the Child Welfare Collaborative (Child Welfare positions only);
• Bachelor's degree in social work from an accredited school of social work and one year of directly related experience;
• a Master's degree in counseling in a human services field and one year of social work or counseling;
• a Bachelor's degree in a human services field from an accredited college or university and two years of directly related experience;
• a Bachelor's degree from an accredited college or university and three years of directly related experience;
• an equivalent combination of training and experience.

• Preference will be given to applicants who have related work experience in the performance of quality assurance functions, or evaluation activities in a human services agency.

This employee must possess above average verbal and written communication skills and the ability to interact with employees and the public at all levels. This employee must possess the ability to read, analyze, and accurately interpret Federal and State regulations, technical procedures and regulatory guidelines, write reports.

• The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Drivers License.
• Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
• Law enforcement background check is required.
• Duties of this position require the use of the employees personal vehicle.
• This position will be required to assist in emergency and/or disaster situations.
• The Cumberland County Department of Social Services has a strict dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.
• College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments:
Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.