SSVF Carolinas - Team Lead - Fayetteville (68680

Job Title:

Team Lead
Group:
Programs
Department:
Supportive Services for Veteran Families (SSVF)
Region: NC

Location:

NC
Classification:
Non-Exempt
Status:
Full Time

Reports to:

Assistant Director
Supervises:
Case Manager(s)
Travel Requirement:
Telework Capacity and travel in the areas of the Carolinas as needed.

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America one of the nations largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged to go wherever we are needed, and do whatever comes to hand. Their declaration continues to guide Volunteers of America's impact on Helping Americas most vulnerable.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

Effectively provides day-to-day management for SSVF staff. Has relevant experience in homelessness prevention, rapid re-housing and transitional supportive services. Provide key linkages for clients beginning at their intake and assessment following through to their attainment or maintenance of permanent housing in their home community. The position will promote accessibility, outreach to targeted populations, and provide case management, advocacy and wraparound supports and services within the community.

• Hold a case load for SSVF Program
• Provide day-today operational activities, including maintaining and keeping track of SSVF documents.
• Provides team leadership for the SSVF program
• Provide back-up support for SSVF case management teams and act as an additional resource for Case Managers
• Coordinate client outreach and recruitment efforts for SSVF
• Designates incoming cases for intake to Case Management Team
• Develops inter-agency relationships to enhance the referral processes
• Review client files and provide guidance and direction to case managers
• Resolve client issues raised by Case Managers
• Conduct weekly SSVF team meetings
• Monitors case managers to assure all available services are provided to each veteran household on a regular basis, determining quality and effectiveness of services provided
• Review and approval check request
• Serve as liaison with local landlords and dealing with landlord/tenant issues; develop and administer a mediation program and responsible for providing assistance and support in serving client needs
• Coordinate and maintain good landlord/tenant relations
• Facilitate and/or conduct outreach activities including presentations to service providers and potential landlords, community fairs, one on one engagement, and education on available housing resources
• Assists with the development of planning, evaluation and implementation of procedures in support of the SSVF program
• Maintains records and prepares forms, reports and correspondence related to the federal grant funded SSVF program
• Attends and participates in public meetings and presentations to explain the SSVF program
• Facilitates and encourages the exchange of information with local, county, and regional agencies
• Facilitates the coordination of services with community partners, as assigned
• Maintains and updates knowledge through conferences, seminars and in-service trainings as determined in consultation with Department leadership
• Plans and conducts training programs, as assigned
• Analyzes and evaluates data, prepares reports and makes specific recommendations concerning the SSVF program
• Provide quarterly summaries and documentation report as required by SSVF grant
• Complete monthly report cover sheet and repository upload as required by SSVF and all other reporting as requested.
• Coordinate outreach efforts for the SSVF Program including but not limited to: establish an outreach plan to target the participants as outlined in the SSVF program guidelines, develop a set schedule to visit the VA, shelters, and other places that homeless and low-income families are likely to congregate, and develop communication/ updates with the VA and other key housing and community providers
• Screen potential program participants for program eligibility using approved…