SSVF Carolinas - Team Lead - Fayetteville

Job Title:

Team Lead Group:
Programs Department:
Supportive Services for Veteran Families (SSVF)
Region: NC

Location:

NC Classification:
Non-Exempt Status:
Full Time

Reports to:

Assistant Director Supervises:
Case Manager(s)
Travel Requirement:
Telework Capacity and travel in the areas of the Carolinas as needed.

COMPANY OVERVIEW Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America one of the nations largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged to go wherever we are needed, and do whatever comes to hand. Their declaration continues to guide Volunteers of America's impact on Helping Americas most vulnerable.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY Effectively provides day-to-day management for SSVF staff. Has relevant experience in homelessness prevention, rapid re-housing and transitional supportive services. Provide key linkages for clients beginning at their intake and assessment following through to their attainment or maintenance of permanent housing in their home community. The position will promote accessibility, outreach to targeted populations, and provide case management, advocacy and wraparound supports and services within the community.

RESPONSIBILITIES Hold a case load for SSVF Program Provide day-today operational activities, including maintaining and keeping track of SSVF documents.

Provides team leadership for the SSVF program

Provide back-up support for SSVF case management teams and act as an additional resource for Case Managers Coordinate client outreach and recruitment efforts for SSVFDesignates incoming cases for intake to Case Management Team Develops inter-agency relationships to enhance the referral processes

Review client files and provide guidance and direction to case managers

Resolve client issues raised by Case Managers Conduct weekly SSVF team meetings

Monitors case managers to assure all available services are provided to each veteran household on a regular basis, determining quality and effectiveness of services provided

Review and approval check request

Serve as liaison with local landlords and dealing with landlord/tenant issues; develop and administer a mediation program and responsible for providing assistance and support in serving client needs

Coordinate and maintain good landlord/tenant relations

Facilitate and/or conduct outreach activities including presentations to service providers and potential landlords, community fairs, one on one engagement, and education on available housing resources

Assists with the development of planning, evaluation and implementation of procedures in support of the SSVF program

Maintains records and prepares forms, reports and correspondence related to the federal grant funded SSVF program

Attends and participates in public meetings and presentations to explain the SSVF program

Facilitates and encourages the exchange of information with local, county, and regional agencies

Facilitates the coordination of services with community partners, as assigned

Maintains and updates knowledge through conferences, seminars and in-service trainings as determined in consultation with Department leadership

Plans and conducts training programs, as assigned

Analyzes and evaluates data, prepares reports and makes specific recommendations concerning the SSVF program

Provide quarterly summaries and documentation report as required by SSVF grant

Complete monthly report cover sheet and repository upload as required by SSVF and all other reporting as requested.

Coordinate outreach efforts for the SSVF Program including but not limited to: establish an outreach plan to target the participants as outlined in the SSVF program guidelines, develop a set schedule to visit the VA, shelters, and other places that homeless and low-income families are likely to congregate, and develop communication/ updates with the VA and other key housing and community providers

Screen potential program participants for program eligibility using…