Sr Software Engineer, AI Agent Platform

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Hyper, a Motorola Solutions Company, is a leader in conversational, agentic AI designed to reduce the burden on understaffed public safety answering points (PSAPs) by handling non-emergency calls. It is revolutionizing emergency response systems through cutting‑edge AI technologies. Our first product is reducing 911 wait times by alleviating administrative work from highly trained 911 telecommunicators.

Lead the design and operation of real‑time voice AI systems that support human 911 telecommunicators at scale.

Identify and solve the hardest problems in our stack: low‑latency audio, streaming, telephony, LLM orchestration, and human‑in‑the‑loop AI workflows.

Drive engineering excellence across reliability, availability, security, and performance—defining the standards the team operates by.

Partner with product, design, and operations leadership to translate ambiguous customer and operational problems into technical strategy.

Mentor engineers; raise the floor and the ceiling of the team’s technical work through reviews, design feedback, and pairing.

Build and evolve evaluation, testing, and observability frameworks for AI‑assisted systems.

Lead incident response and post‑incident reviews; own runbook quality and on‑call health for the systems the team is responsible for.

Represent engineering in conversations with public safety customers, partners, and Motorola Solutions stakeholders when deep technical credibility is required.

• You have production software engineering experience, with a clear track record of technical leadership.
• You’ve designed, shipped, and operated large, complex systems in high‑stakes domains.
• You are comfortable working across backend, infrastructure, AI pipelines, and product surfaces.
• You can turn ambiguous product or operational problems into clear technical plans for the team.
• You use AI tools daily, but set the standard for how your team uses them responsibly—speed without compromising quality.
• You raise the engineering bar around tests, observability, code review, security, and clean abstractions.
• You mentor effectively; engineers around you get better because of how you work.
• You have strong product judgment and care deeply about the humans using what you build.
• You thrive in a small, fast‑moving team with high ownership and low ego, and can scale that culture as we grow.
• You want to work on AI systems that matter beyond demos.

• Architecting LLM, agentic, or RAG systems in production, including evals and prompt test harnesses at scale.
• Deep expertise in Speech‑to‑Text, Text‑to‑Speech, Voice Activity Detection, end pointing, interruption handling, noise filtering, diarization, or audio streaming.
• Telephony and voice infrastructure: PSTN, SIP trunking, PBX, and call routing.
• Real‑time communication systems using WebRTC, Web Sockets, RTP/SRTP, media streaming, or low‑latency audio transport—including operating these systems under production load.
• Real‑time, concurrent, or distributed systems using Elixir, Go, Python, Rust or similar languages.
• PostgreSQL and strong data modeling fundamentals at scale.
• Cloud infrastructure on AWS, Azure, or GCP.
• Containerized application environments operated in production.
• Technical leadership in public safety, govtech, healthcare, defense, infrastructure, fintech, or other high‑trust domains.

$140,000 - $160,000 USD. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Under 10%.

None.

Experienced.

Referral Payment Plan:
Yes.

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.