Retail Shift Leader

Address: 9052 N. Federal Blvd., Federal Heights, Colorado 80260
Brand: EZPawn
Pay range is based on experience from $17.00 per hour to $18.50 per hour.

We want you to join us for a career – not a job. At EZCORP we are looking for a Retail Shift Leader (Key Holder) to lead the way today and step into greater roles tomorrow.

We provide development and career paths to enhance your skills in a fun and fast‑paced environment that comes with competitive pay, generous bonus potential and great benefits.

Our Retail Shift Leader (Key Holder) position offers competitive pay based on experience, an opportunity to quickly increase your pay and position. Complete the initial 5‑week paid training program and earn a $0.50 raise and transition to Lead Pawnbroker upon completion. Enhance your leadership skills through our structured leadership training programs. Follow the career path and train for an Assistant Manager position, which includes a 6‑month training program to build the foundation to run your own store.

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential – Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• *** No cost for TM only medical insurance when selecting Blue Cross Blue Shield EPO Plan.

• Provide outstanding customer service and build solid relationships with customers, while promoting sales and making deals for a wide variety of pawn items.
• Lead and influence team members through coaching and hands‑on involvement.
• Provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition.
• Processing loans and extensions.
• Come to jointly satisfactory terms regarding items to be pawned.
• Perform opening and closing store procedures.
• Supervise and coach store team members.

• High school diploma or GED.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Strong leadership, engagement, negotiation talents, and customer needs assessment.
• Highly organized, detail‑oriented, with excellent judgment, strong time‑management and prioritization skills.
• Excellent communication and interpersonal skills, and ability to build solid ongoing customer relationships.
• Knowledge of commonly pawned items (tools, jewelry, firearms, electronics) – a plus.
• Sales background – a plus.
• Bilingual – a plus.

We are committed to fostering an environment that values belonging and development for all. This includes providing equal access to employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.