Dispatcher, Customer Service​/HelpDesk

Dispatcher

Location:

Federal Way, WA

Salary: $72,000 - $78,000 + Commission + Bonus + Benefits

Benefits:
Health, Dental, Vision, Life Insurance, 401k w/ Match, Company Vehicle + Gas Card, PTO

Job Type: Full-Time

Start Date:

ASAP

Sponsorship is not available

Relocation assistance is not available

Our client in the facilities services industry is looking for a Dispatcher to add to their team in Federal Way, WA. You will be responsible for supporting daily operations, client relationships, route efficiency and service delivery performance. This role is critical in ensuring timely service delivery, maintaining strong customer relationships, and supporting account retention. To thrive in this role, you must have experience with scheduling and route dispatching, along with strong customer service and communication skills.

This is a great opportunity to play a key role in optimizing daily routes, supporting field teams, and ensuring high-quality service delivery in a fast-paced environment.

• Oversee daily schedules and route dispatching with a focus on efficiency
• Build, adjust, and optimize service routes based on staffing availability, geography and customer needs
• Serve as primary point of contact for client inquiries and service issues
• Coordinate with field technicians to review routes, identify gaps, and make real-time adjustments
• Monitor account performance, support retention strategies, and proactively identify and address risks to strengthen long-term client partnerships
• Provide high-volume phone/email customer support
• Maintain accurate client records, including service notes, agreements, and customer communications
• Utilize GPS, dispatching tools, and internal systems to improve productivity

• 1+ years of scheduling, route dispatching, or logistics coordination experience required
• Excellent customer service skills required
• Proficiency with office software required