Dealer Success Representative

About Digni Fi

Digni Fi is a mission-driven company transforming how dealerships and service centers serve their customers. Our innovative point-of-sale financing solution empowers more than 2,000 partners to increase revenue, boost accessory sales, and reduce deferred repairs—helping businesses thrive while making essential vehicle needs more accessible to consumers.

By partnering directly with dealerships and service providers, Digni Fi enables customers to easily finance auto repairs, parts, accessories, maintenance packages, and more—right when they need them most.

Our mission is to help our partners grow through flexible, inclusive financing solutions that meet the real-world needs of today’s drivers. Our vision is to make everyday financing more accessible, transparent, and equitable for all.

If you’re looking to be part of a fast-growing company that’s making a meaningful impact in the automotive and fintech space, we invite you to join us on the journey.

We’re seeking an outstanding Dealer Success Representative to join our growing Dealer Success Team. This role is ideal for someone who combines strong communication skills with a proactive, results‑driven mindset. The right candidate is adaptable, dependable, and brings a strong work ethic to everything they do.

You’ll be a key point of contact for our dealers, delivering exceptional support while building positive, lasting relationships. Success in this role requires clear and confident verbal communication, a customer‑first attitude, and the ability to stay positive and solution‑focused in a fast‑paced environment. If you’re someone who takes initiative, consistently delivers results, and contributes to a strong, collaborative company culture, we’d love to hear from you.

• Strengthen and maintain relationships with customers to provide best in class service and drive growth and retention.
• Accountable for ensuring an effortless experience and overall satisfaction is provided to assigned book of dealers.
• Oversee the resolution of customer inquiries, handling escalations, building and maintaining internal and external relationships, and managing the day-to-day needs of the customers.
• Collaborate with Dealer Success Managers to establish and maintain expectations and timelines.
• Maintain a positive attitude while assisting customers.
• Drive results and uphold company culture.
• Drive production in a fast‑paced customer service environment.
• Address customer concerns in a positive and calm manner.
• Ability to multitask between phone and email communication with customers and team.
• Drive a high‑performance culture through accountability, consistency, and performance.
• Use critical thinking, prioritization, and problem‑solving skills to accomplish goals within tight deadlines.
• Escalate queries and concerns, keeping employees and customer experience top priority.
• Work with internal teams to resolve customer service issues related to Legal, Accounting, Compliance, Marketing, Loan Servicing, and Underwriting.
• Proactively collaborate with team and management regarding performance, adverse impact of decisions on customers, and potential risks to the business.
• Be a continuous positive force within the office, creating strong morale and spirit throughout the Advocate team.

• 3+ years of experience in customer support or a transaction-based environment (fintech, lending, payments, or dealer services preferred).
• Minimum 2 years of experience in a high-volume, SLA-driven environment with responsibility for managing competing priorities and time-sensitive requests.
• Demonstrated ability to independently troubleshoot complex issues in real time.
• Experience working directly with external business partners or clients (dealers, vendors, or sales organizations) in a high‑urgency environment.
• Strong decision‑making skills with the ability to exercise judgment within defined policies and to escalate appropriately when needed.
• Sales or revenue‑support experience strongly preferred.
• Willing to work on Saturdays.
• Working knowledge of FDCPA and FCRA experience is preferred.
• Excellent written and verbal communication combined with analytical and…