More jobs:
Customer Service Representative
Job in
Federal Way, King County, Washington, 98003, USA
Listed on 2026-06-30
Listing for:
Columbia Bank
Full Time
position Listed on 2026-06-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Manage incoming calls and written communications professionally and efficiently;
Resolve customer issues by analyzing information and coordinating across departments;
Provide support on lease-related inquiries including buyouts, invoicing, billing, taxes, contract changes, and payment history requests;
Handle escalations and de-escalate complex customer situations while adhering to SLAs and company policies;
Maintain clear, detailed notes and documentation in customer databases
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