Customer Service Representative; Onsite

Date Posted: .

Location:

Federal Way, WA 32125.

Onsite

This position works directly with airlines, airline maintenance and repair overhaul facilities, and brokers, providing support for their parts that require repair. It is a fully onsite role located at the Collins Aerospace Service Center in Federal Way, WA.

• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.
• Effectively manage a large amount of written communication and data while complying with internal and external processes.
• Process customer repair orders and quotes in accordance with Standard Work procedures and redirect queries to appropriate departments when required.
• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
• Utilize the enterprise system (SAP) to input or extract repair/material data.
• Assist in interface with intra-company departments related to warranty, credit, billing, and related functions.
• Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.
• Consistently document customer service needs to identify patterns and maintain quality.
• Perform tasks that may require consistent movement and handling of items up to 15 lbs.

• High school diploma or equivalent; AA/AS degree or other 2‑year post‑high‑school training preferred.
• Minimum of 4 years of relevant experience in a customer‑facing role.
• Prior experience communicating verbally and via email with customers.
• Prior aerospace industry and/or MRO experience is highly preferred.
• Experience using SAP and Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Experience with data entry, customer invoicing, and billing.

47,700 USD – 90,900 USD (based on experience).

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan with employer matching and separate employer retirement contribution.
• Tuition reimbursement program.
• Student loan repayment program.
• Life insurance and disability coverage.
• Optional coverages including pet, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and  protection.
• Birth, adoption, and parental leave benefits.
• Ovia Health, fertility, and family planning support.
• Autism Benefit.
• Employee Assistance Plan with up to 10 free counseling sessions.
• Healthy You incentives and wellness rewards program.
• Doctor on Demand virtual visits.
• Bright Horizons child and elder care services.
• Teladoc Medical Experts and second opinion program.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable state or federal protected class.

Eligibility: U.S. citizen, U.S. person, or immigration status authorized to work in the U.S. without immigration sponsorship. No export authorization or security clearance required.