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Resident Services Manager - Community & Retention

Job in Federal Way, King County, Washington, 98003, USA
Listing for: Greystar
Full Time position
Listed on 2026-07-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 37195 - 39950 USD Yearly USD 37195.00 39950.00 YEAR
Job Description & How to Apply Below
Position: Resident Services Manager - Community Experience & Retention

Greystar in Federal Way, WA is seeking a Resident Services Manager for Avana Star Lake. You will lead resident support by handling service requests, rental issues, and coordinating communication across the community to improve retention and satisfaction.

The role involves ensuring timely callbacks, organizing events, coordinating vendors, and maintaining a welcoming leasing office. You will work closely with on-site teams to keep information accurate and residents informed, with a focus on

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